Ratings based on 296 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Out dated...... cracks in the tub for the shower... Breakfast was not stocked...
Trash cans needed to be dumped, inside and outside.
by A verified traveler
Posted 31 Oct 2024
It was ok.
by A verified traveler
Posted 27 Oct 2024
Just a very pleasant overnight. Comfortable bed, quiet. Good location.
Comment from Hotel Management
28 Oct 2024 by best western, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by best western, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
27 Oct 2024 by best western, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler from Lockport
Posted 13 Oct 2024
by A verified traveler
Posted 6 Oct 2024
It was right off I-80, place was nice as checked above with a great restaurant literally next door.
A minor problem, not to detract from all the good features, but bathroom sink was slow to drain and there was no bathroom counter at all.
Comment from Hotel Management
27 Oct 2024 by best western, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler from Dubuque
Posted 29 Sep 2024
Room was huge - this was nice. Beds were fine (I read several reviews that beds were really uncomfortable). Pillows were lumpy, which I read so I brought my own. Room smelled old and musty. All of our belongings came back with this smell. Could not get the room cool enough to be comfortable. Bathroom had hair everywhere - floor, toilet, shower. Grime and gunk along floor and toilet - just not well cleaned. Could hear the pool area and people outside at the entrance from our room (we were on the 2nd floor). Yes, I could have complained to have it all fixed but it was late and we just needed a place to sleep. Will likely avoid staying here in the future.
by A verified traveler
Posted 22 Sep 2024
Only there 1 night, but was a good stay.
Comment from Hotel Management
27 Oct 2024 by best western, Hotel Management
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 20 Sep 2024
Cold pool for the kids
