Ratings based on 13 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Hassle!
Posted 19 May 2024 on HotelsStaff sent us away, they accepted our booking even they are fully booked. They were not even aware that Hotels.com bookings are part of Expedia. Great hassle on our part.
Comment from Hotel Management
22 May 2024 by Reservation Team, Hotel Management
Thank you for your candid review. It is regrettable to learn that your experience with us is less than ideal and this has caused frustration on your end. We want to assure you that we take all feedback seriously and we are constantly working to improve our service.We would like to address your specific concern. Please let us know how we can contact you and sincerely express our apology.
by A verified traveler
Very not recommended.
Posted 19 Jan 2024 on HotelsThe photos show somthing else.
Actualy i would not let my dog stay on this hotel.
Very dirty, room with small windiw like jail.
Absolutly not recomended and i dont understand why this site offer this hotel to his members.
I did not stay at the hotel and lost my money.
by A verified traveler
Posted 9 Dec 2023 on Hotels
by A verified traveler
Motel by the hour not hotel
Posted 11 Jun 2022 on HotelsThis is a pay by the hour motel not a hotel. Drive your car in and they lock you in. Felt a little dirty. Staff was nice.
by A verified traveler
Posted 23 May 2022 on Hotels
by A verified traveler
Middle of nowhere
Posted 16 Aug 2019 on HotelsThe place itself was okay. Clean, but food was mediocre, and it’s nowhere near anything.
by A verified traveler
Posted 29 May 2018
Recommended
for Getaway With Friendsby A verified traveler
Poor service
Posted 25 Jan 2018 on HotelsNot so good. I was asked for an additional deposit, as I had not got my passport with me??
When I went the following day to collect it. it was not returned, and it took 3 days to have it sent back??
Not a good experience
Comment from Hotel Management
31 Jan 2018 by Reservations Department, Hotel Management
Dear Mr. Aggnett,
Thank you for taking time to share with us your experience of your stay in One Serenata Hotel. We strive to improve our service that's why your feedback is valuable to us. We sincerely apologize for the inconvenience this has caused you. It is in our procedure that we require guests to present their booking voucher, print-out of booking confirmation and any valid ID to verify reservation. We believed it is also stated in every booking vouchers of our travel agency partners.
However none of the mentioned documents was presented upon your arrival. To accommodate your request, we asked for payment deposit which shall be returned once at-least one of the required documents is presented. We anticipated for your return the following day after you checked-out as per your commitment, but you returned 3 days after, thus deposit has been refunded.
Once again, thank you for taking time to let us know your comment. This is just probably a mis-understanding and we hope that through this we are able to clear our side. We would strive harder to provide excellent service to our guests. We look forward to welcome you again in our hotel.
Sincerely yours,
One Serenata Hotel
by A verified traveler
Okay for the price
Posted 23 Nov 2017 on OrbitzIt was good for the money
Room needs attention
And bathroom drains need attention
And bed was very uncomfortable
Almost like sleeping on the floor
by A verified traveler
Basic Stay
Posted 16 Jul 2017 on HotelsWe needed to be close to Rosario and didn't have private transportation. The location is near the gates to industrial parks, but not that close to Rosario itself. First impression was a bit surprising because hourly rates were prominently posted. We wondered what kind of hotel we had booked. The office is outside and the courtyard looks like you are checking in to a storage unit. However, the staff was enthusiast and whisked us away to our room right away. The hotel is not near anything if you don't have your own car. But the room was clean and basic for an overnight stay. The breakfast was hot and served to the room.
