Ratings based on 39 Verified Reviews

3.4 out of 5
100% of guests recommend
3.5 Room cleanliness
4.1 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 26 Jan 2024
Employees were kind, friendly and professional.
5 out of 5
by A verified traveler from Spring

This traveler left a rating score only Posted 15 Dec 2023
5 out of 5
by A verified traveler from Spring

Posted 14 Dec 2023
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
5 out of 5
by A verified traveler from Spring

Posted 10 Oct 2023
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Comment from Hotel Management
21 Oct 2023 by Cherry, Hotel Management
Dear Richard,Thank you for choosing our hotel and for taking the time to share your amazing experience with us! We are so glad to hear you enjoyed the stay.We are looking forward to welcoming you back to the Family Country Hotel and Convention Centre.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Aug 2023 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Aug 2023
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jul 2023 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Feb 2023
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Jan 2023 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Nov 2022 on Hotels