Ratings based on 121 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
2nd Time here. Just love it
by A verified traveler
Posted 30 Nov 2024
One word sums it up. Exceptional.
by A verified traveler
Posted 30 Nov 2024
Positive: Villas are very nice, cozy and comfortable. Staff are great, they are very nice and polite. Shopping and Spa experience was great. The villa is very close to great restaurants. We would definitely comeback again and will tell our friends about this place.
Negative: Restaurant staff could be trained more on the menu, they comeback to our table 3-4 times to ask questions about our order when they could get the information they need upon order. So, they were interrupting conversations. Restaurant should change the kind of table napkin they use (it was the cheapest toilet paper like napkins). Guests can smoke by the pool / restaurant and it was annoying to be inhaling cigarette smoke.
by A verified traveler
Posted 30 Nov 2024
We booked two Villas for my family and for me and my boyfriend. We had a great experience overall, the beachfront villa was amazing. The resort is very close to all great restaurants in the island. The restaurant staff I think needs more training and be familiar with the menu, they don’t ask the necessary questions and they comeback 3-4 times to your table to ask more about your orders rather than getting all the information they need upon order. Restaurant uses the cheapest (toilet paper like) napkins and it was driving us crazy to use those. People can smoke next to the restaurant and that was frustrating for us inhaling the smoke.
The staff are very nice, they are very helpful and polite. The shopping store and the spa was great. We would definitely comeback and recommend this place to our friends.
by A verified traveler
Posted 30 Nov 2024
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by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 17 Nov 2024
One of the best stays I’ve had to this date. From the easy shuttle transport from and to the airport, to the refreshing complimentary drink as we waited for our room to be ready and the outstanding service from the luggage attendants to the front desk. Everything was amazing. Location is right near town, completely walkable within 5-10min or just rent a motorbike, which we did for $600 peso’s per day ($12-13 per day) we booked the executive beach front suite which we HIGHLY recommend. The view is absolutely breathtaking and the pool overlooking the ocean was right next to us, along with the breakfast/lunch area. 10/10
Comment from Hotel Management
21 Nov 2024 by Aisah, Reservation, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that your stay was one of the best you’ve had! It’s great to know that the shuttle service, complimentary drink, and exceptional service from our team made such a positive impact. We're glad you enjoyed the stunning views from the Executive Beach Front Suite and had a chance to explore the location, both by foot and on a motorbike. Your recommendation means the world to us, and we hope to welcome you back for another unforgettable experience soon!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Aisah, Reservation, Hotel Management
Thank you so much for taking the time to rate us 5 stars! We're thrilled to hear you had a wonderful experience at our resort. Your feedback means the world to us, and we look forward to welcoming you back for another unforgettable stay.
by A verified traveler
Posted 10 Nov 2024
very nice place. friendly staff, allowed to borrow paddle boards, beautiful beach front and pool area, breakfreast is different everyday and a variety of options. some con- bathroom easily gets messy with how the shower/bathroom glass is designed, also a few times we asked to get room cleaned by leaving the sign on the door but room wasnt made, also both our regular rooms reserved for the same price, one was much bigger and spacious than the other one.
would recommend this place though. nice location and overall great experience
Comment from Hotel Management
15 Nov 2024 by Aisah, Reservation, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed our friendly staff, the beautiful beachfront, pool area, and our breakfast variety. We truly appreciate your feedback and will look into the bathroom design and room cleaning request to make sure we can address those concerns. We’re also grateful for your understanding regarding the room size difference and will work to ensure more consistency in the future. Your recommendation means a lot to us, and we hope to welcome you back for another great stay!
by A verified traveler
Posted 7 Nov 2024
Loved everything! Stayed there for 6 days and loved every second!
Comment from Hotel Management
8 Nov 2024 by Jassy, Hotel Management
Thank you so much for sharing your feedback! We’re delighted to hear you enjoyed the location. Your comments help us serve you better, and we hope to welcome you back for an even better experience! Best Regards, Jassy Reservation
