Ratings based on 17 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fantastic Stay
Posted 6 Jun 2018 on HotelsOur trip to this island is fantastic and Bravo Beach Resort is probably one of the best places you can stay at when you are visiting Siargao Gen Luna. The staff were also nice and attentive, its just the system they have when it comes to ordering takes a lot of time before I can get my food/order. They will ask for a lot of questions and for my signature especially when Im already starving.
Recommended
for Everyoneby A verified traveler from Manila
Nice hotel.
Posted 10 May 2018It’s fine. I liked the pool by the beach and the breakfast is fantastic. The only problem is the air conditioning is sucks i hate it when i got sweat in the room.
Comment from Hotel Management
17 May 2018 by Ching , Hotel Management
Thanks for your feedback Edgar! We're glad you enjoyed the breakfast and the pool. Please accept our apologies for the inconvenience brought about by your concern on the air conditioning unit in your room. The hotel is currently doing air conditioning maintenance, phase by phase and this is the management's top priority now. Rest assured that nothing of this nature will again be experienced on your future stays with us. We look forward to welcoming you back. :)
Recommended
for Everyoneby A verified traveler from Queens NYC
Posted 26 Apr 2018 on Orbitz
I love Bravo. It's an amazing resort. The price is really cheap the service is really amazing. The food is great.
Comment from Hotel Management
4 May 2018 by Ching , Hotel Management
Thank you for your kind words. We are very happy to hear that you enjoyed your food your experience here at Bravo! We hope to see you again soon! :)
by A verified traveler
TWO STARS
Posted 21 Apr 2018 on HotelsThey have a party there every Sunday night, if your not feeling up for a party don’t stay there on a Sunday night, the music is loud the talking is loud and every body from area is there, but if you like to party this is the place for you. you can’t sleep until midnight. PS. Food is not that good
Comment from Hotel Management
19 May 2018 by Ching , Hotel Management
Thank you so much for sharing your feedback from your stay with us! Every Sunday we have our After Surf Party in Bravo and I feel sorry you didn't enjoy it as mostly of our guests. Because of our guests we stop the music at midnight so it would not be too late. We also invite and inform the guest upon check-in that there will be a party at the restaurant and they are very welcome to join. Hopefully next time you visit you can tell us your preference so we can assign you to a room farther from the restaurant.
by A verified traveler
Cancellation Due to Typhoon NO RESPONSE FROM HOTEL
Posted 21 Mar 2018I am writing out of sheer frustration with my communication with the hotel. I was supposed to fly to Siargao on Feb 12, but due to Typhoon Basyang, all flights to and from the Island got cancelled. On the same day, we called the hotel to raise our concerns and the person at the front-desk, David, has confirmed that they will refund our booking in full since none of this was our fault. We were even told that our rooms have already been booked by other travelers who were also stranded in the island. We were also promised an email confirmation but NEVER got any confirmation. Since that day, we have constantly called the hotel several times and HAVE NOT gotten through.
We resorted to emails and all we got were vague "Let me check with our manager.." or "Call Expedia". I resorted to calling Expedia and Expedia got back to me saying that the hotel DENIED our refund request. Despite our conversations and despite obvious safety concerns, BRAVO decided to keep my 4-night payment.
I WILL NEVER BOOK WITH THIS HOTEL AGAIN.
Comment from Hotel Management
27 Apr 2018 by Ching, Hotel Management
Hi Dinna,
Apologies for not getting back on you sooner.
Thank you bringing this issue to our attention. Your feedback is extremely valuable to us, as we strive to be of better in our service.
I'm sorry that we have not been able to resolve this. The case is if you booked through an agency you also pay them directly and your agency is your contact person.
Due to circumstances beyond our control such as cancelled flights, Bravo confirmed to Expedia the cancellation. Expedia didn't pay us because we were able to sell the room. However, refund has to be done with Expedia. Bravo does not have the amount you paid that is why you need to communicate with Expedia to expedite your refund request.
Kind regards,
Ching
by A verified traveler
Bravo!
Posted 18 Mar 2018 on HotelsGreat time there!
Comment from Hotel Management
21 Mar 2018 by Alex, Hotel Management
Thank you very much for your excellent review.
We hope to see you again soon!
Regards,
Recommended
for Getaway With Friendsby A verified traveler
Great stay and great service!!!
Posted 1 Mar 2018 on HotelsHad an amazing experience in this resort. Very good service, friendly staff and very good location.
Comment from Hotel Management
20 Jun 2018 by Alex, Hotel Management
We are very happy to read your review. We will continue improving our service and facilities. Thank you very much for you support and feedback!
Warm regards,
by A verified traveler
Lovely, well designed resort right on the beach.
Posted 6 Feb 2018 on HotelsWe got lucky with Bravo Beach Resort as our final destination in the Philippines. We'd had some less than positive experience with OTHER hotels, but Bravo was FANTASTIC. It's right on a nice beach area, the restaurant is top rated in all of Siargao (according to TripAdvisor) and the staff was very friendly. Since it rained a lot during our 4 days there, we spent a lot of time at the hotel itself, but we didn't mind. Probably the only thing we missed was wifi in the rooms. It's only available at the restaurant.
Comment from Hotel Management
21 Mar 2018 by Alex, Hotel Management
Hello Clint,
Thank you so much for taking the time to review your experience with us in Bravo. We appreciate your feedback and we are happy to read that you really enjoyed Bravo. We are currently working on improving the internet connectivity all around the resort, and we hope we will have it ready sometime around April.
We will assure WiFi in the rooms for the next time you visit!
Safe travels,
by A verified traveler
Posted 24 Jan 2018 on Hotels
Comment from Hotel Management
1 Feb 2018 by Alex, Hotel Management
Thank you very much for your kind review
by A verified traveler
Posted 7 Jan 2018 on Hotels
Comment from Hotel Management
1 Feb 2018 by Alex, Hotel Management
Dear guest,
Thank you for taking the time to review your experience in Bravo. We hope we can give you a 5 star stay next time, therefore we would appreciate a feedback on what to improve.
If you're willing, please send us an email. Thank you very much for your time.
Best regards,
