Ratings based on 87 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
WONDERFUL BREAKFAST!! Friendly staff clean room. love the location - Walkable to train station and the the beach and shops
Comment from Hotel Management
19 Nov 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Dawn, it was a pleasure for us to welcome you at our hotel and we do appreciate your positive rating and kind comments. We will be delighted having the opportunity to welcome you again in the future. Our best regards!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Barb, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Alexandra, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
3 Aug 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Michael, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!
by A verified traveler
Posted 8 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Natalia, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!
by A verified traveler
Posted 24 Jun 2024 on Hotels
Comment from Hotel Management
29 Jun 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Joseph, thank you very much for staying with us and your short but valuable comment. We are happy to hear you had a good stay and we are looking forward to seeing you again soon. Our best regards!
by A verified traveler from Våler I Østfold
Posted 9 Jun 2024
The AC was not working proberly for our room and my friends room. The alternative was to open the window, but that was not good due to a lot of notice from trains and people outside. So in general not so much sleep during the whole week.
Comment from Hotel Management
14 Jun 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Monica,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the air conditioning in your room and your friend's room. We understand the noise from outside was disruptive to your sleep. We will make sure to address the issue with the AC and look for ways to minimize the noise disturbance for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable stay.
by A verified traveler
Posted 2 Jun 2024 on Hotels
Excellent. Beautifully restored building and tastefully decorated room. Cleanliness pristine. Very convenient short walk from Sopot Railway Station. Staff very courthouse and helpful. Nice breakfast in pleasant atrium or street terrace.
Rooms for improvement:
The shower cabin is really tiny.
A change of shower towels would have been nice after
night one but we didn't ask for one.
The male staff members' uniforms and grooming a bit too relaxed for a top notch hotel.
Comment from Hotel Management
5 Jun 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Magnus,Thank you for your detailed feedback and for choosing to stay at our hotel. We are delighted to hear that you enjoyed the beautifully restored building, tastefully decorated room, and the convenient location near Sopot Railway Station. We appreciate your kind words about our courteous and helpful staff and the pleasant breakfast options.I apologize for the inconvenience you experienced with the size of the shower cabin and the lack of a change of shower towels. Your feedback is valuable to us, and we will review our procedures to ensure that this is addressed promptly.Regarding the feedback about the male staff members' uniforms and grooming, we will address this with our team to ensure that our standards for appearance are maintained at a top-notch level. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can assist you with, please do not hesitate to contact us.
by A verified traveler
Rezydent hotel
Posted 28 May 2024 on Hotelsexcellent location very good hotel next to railway station
Comment from Hotel Management
30 May 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Dear Ronald, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
5 Jun 2024 by Zbigniew - QUALITY AND SUSTAINABILITY MANAGER, Hotel Management
Szanowna Pani Katarzyno,Dziękujemy za najwyższą notę na platformie expedia.com.Mamy nadzieję, że będziemy mogli gościć Panią ponownie przy następnej wizycie w Sopocie.
