Ratings based on 765 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Maria,thank you for your feedback and for rating us! We’re glad you enjoyed your experience and will strive to make your next visit even better Hope to see you soon back at Ibis Gdańsk Old Town!Kind regards
by A verified traveler
Posted 10 Nov 2024
Close to everywhere, friendly staff who go the extra mile. Would recommend to anyone.
Comment from Hotel Management
12 Nov 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Andrew,thank you so much for your wonderful feedback :) We're thrilled to hear that you enjoyed our convenient location and that our team made a positive impression :) Knowing you’d recommend us to others truly means a lot. We can’t wait to welcome you back soon!Warm regards,
by A verified traveler
Posted 9 Nov 2024
Good location
Comment from Hotel Management
12 Nov 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Andrew,thank you for your fantastic review :) We’re glad you enjoyed our location and hope it made your experience even more enjoyable :)Looking forward to welcoming you back soon!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Susanne,thank you for your positive rating! We’re glad to know you enjoyed your stay with us :)We hope to welcome you back again really soon :)Warm regards from Gdańsk,
by A verified traveler
Posted 19 Aug 2024
Everything you need for a sightseeing trip to this beautiful city. Rooms spacious enough, beds (twin) ok, bathroom upgraded, daily room service, breakfast plenty of variety to choose from. Parking out front (extra charge), conveniently located to historical part of city and shopping, great restaurant directly opposite of hotel with polish cuisine. Thank you.
Comment from Hotel Management
22 Aug 2024 by Agnieszka Kalka, Reservation Manager, Hotel Management
Good afternoon,Thank you for your feedback. We are delighted to know you enjoyed your stay and can't wait to have the opportunity to host you again soon:)Best regards
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
22 Aug 2024 by Agnieszka Kalka, Reservation Manager, Hotel Management
Good afternoon,Thank you for your feedback. I regret you did not enjoy your stay- could you please let me know more details, what was wrong during your stay, to make it not happen again?Best regards
by A verified traveler
Posted 31 Jul 2024
I highly recommend
Comment from Hotel Management
31 Jul 2024 by Agnieszka Kalka, Reservation Manager, Hotel Management
Thank you for your positive score :) We wonder what we could do more to get 5 out 5 points from you next time- please let us know :)
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Szanowna Pani Agnieszko, bardzo dziękujemy za udzielenie nam maksymalnej oceny :) Satysfakcja naszych Gości jest dla nas najważniejsza :)Do zobaczenia następnym razem w Gdańsku i Ibis Gdańsk Stare Miasto :)Pozdrawiam,
by A verified traveler
Posted 24 Jul 2024
Nice clean hotel
Nice staff
Comment from Hotel Management
24 Jul 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Marta,thank you for your kind review. We are thrilled to hear that you found our hotel clean and our staff friendly :) Your positive feedback is much appreciated and motivates us to continue providing excellent service.We look forward to welcome you back in the future.Best regards from Gdańsk,
by A verified traveler
Posted 19 Jul 2024
Clean, simple room, clean bathroom, good size for one person. The closet though was way too small and the bed was very uncomfortable, especially old, “broken” pillows. I have stayed in countless hotels all over the world, but never had such awful pillows and mattress topper.
Breakfast buffet was nice with many options, but after eating exactly the same for three days, I was looking forward to some other food choices. No such luck. Every day for six of my stay the breakfast buffet items were exactly the same. Also, no gluten-free or dairy-free options, which is a standard in hotels these days.
Comment from Hotel Management
19 Jul 2024 by Aleksandra, Guest Experience Manager, Hotel Management
Dear Mrs Angela,thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments and are glad to hear that you found your room and bathroom clean and of a good size.We apologize for the discomfort you experienced with the bed and pillows. Your feedback is important to us, and we will look into improving the quality of our bedding to ensure a more comfortable stay for our guests.Regarding the breakfast buffet, we regret that you found the selection repetitive. We strive to offer a variety of options, and we will review your feedback to enhance our offerings in the future.We would also like to inform you that we do offer gluten-free and dairy-free options upon request. We prioritize freshness and quality, and therefore these items are available to our Guests upon request to ensure they meet our standards.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Kind regards,
