Ratings based on 940 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Friendly staff great to reach the city centre and spa facilities erre good to have
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Noeleen,Thank you for your stay and appreciation!We are looking forward to hosting you again!Best Regards
by A verified traveler from Selby
Posted 24 Oct 2024
We had a fantastic five-night stay here. Despite initial worries due to some reviews, our check-in experience was smooth, with staff being very friendly and helpful. The room was spotless, and the bar and restaurant, though quiet, had plenty of offerings. The location, while in a "quiet" part of town, felt safe and was just as convenient as the other Grano hotel nearby. The only minor complaints were the dated shower with a detachable head, which wasn't the most comfortable, and the WiFi, which didn't reconnect automatically. Additionally, our room thermostat didn't seem to work properly, and despite reporting it, the issue wasn't resolved. However, these were small inconveniences in an otherwise great stay. We'd definitely visit again.
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Dan, thank you for your stay and leaving the opinion. We are sorry for the all inconveniences and we will try to show that we can do better next time. We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Matthew, Thank for your stay and appreciating us!We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Catherine,Thank you for the high note. We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Agata,Thank you for the high note. We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Bianca,Thank you for the high note. We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Gordon,thank you for your stay and a nice rate!We are looking forward to hosting you again!Best Regards
by A verified traveler
Posted 28 Sep 2024
Smart hotel perfect location
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear James, thank you for your high note!Best Regards
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
17 Nov 2024 by Luiza Markowicz Guest Relations Specialist, Hotel Management
Dear Halina,thank you for your stay and a nice rate!We are looking forward to hosting you again!Best Regards
