Hotel Mercure Gdansk Stare Miasto Reviews

Dear Matt,thank you so much for the 5-star rating :) We’re thrilled you had a great experience :) If there's anything specific you enjoyed, we’d love to hear about it :)Kind regads,

Dear Mrs Susan,thank you for your honest review. We regret that our breakfast pricing didn’t feel quite right for you. Your feedback is valuable to us, and we’ll be sure to review our offerings to ensure they match our Guests' expectations.Kind regards,

Dear Mr Marcin,thank you so much for your kind words! We're thrilled to hear that you enjoyed the location and the view from the windows :) It's wonderful to know that our place had everything you needed for a great city stay. We hope to welcome you again soon!Warm regards from Gdańsk,

Dear Mrs Olie,we sincerely apologize for the disappointing experience you had during your stay. The issues you mentioned, from the broken amenities to the service oversights, are absolutely not up to our standards. We understand how frustrating this must have been for you, and we deeply regret that we did not meet your expectations.Please rest assured that we take your feedback very seriously. Our each department managers have been informed, and we are committed to resolving these issues immediately to prevent future occurrences.As a gesture of apology, we would like to offer you a complimentary 2-night stay voucher (valid for one year), so you can experience the improvements we are making firsthand. However, if this does not suit your plans, we would be happy to offer you 4,000 ALL - Accor Live Limitless - loyalty points instead. These points can be used at any Accor hotel worldwide, with 2,000 points being equivalent to 40 euros, allowing you to partially cover future stays.Once again, we sincerely apologize for the inconveniences you experienced, and we hope to have the opportunity to make it right.Please let us know - under general hotel e-mail address h3390@accor.com - your preference, and we will arrange everything accordingly.Best regards,

Dear Sabari,thank you for taking the time to share your positive feedback! We’re delighted to hear that you enjoyed our convenient location near the Old Town and Gdańsk Główny. It's wonderful to know that our reception staff made such a great impression on you :) We strive to provide exceptional service, and your kind words mean a lot to us.We hope to welcome you back soon for another memorable stay!Best regards,

Good afternoon.Thank you for your opinion. I am pleased to see you enjoyed your stay. Could you please share with me, what we can do better next time, to get 10 out 10 points from you?Best regards

Dear Laura,many thanks for giving us the maximum rating :) Your satisfaction is most important to us! Hope to see you next time really soon!Warm regards from Gdańsk,

Dear Mr Tanmoy,thank you for taking the time to provide feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered and for not meeting your expectations fully.We are sorry to hear about your dissatisfaction with the room and the service you received. Concerning the room type, we would like to clarify that you were placed in a twin room as originally reserved. Unfortunately, we did not receive any request to change the room type, but please be assured that we always strive to accommodate our Guests' needs and preferences whenever possible.Regarding the cleanliness of the room, we deeply regret that it did not meet our usual high standards. We have taken your comments very seriously and have addressed this issue with our Housekeeping team and Housekeeping Manager - Marcin - to ensure that such oversights do not occur in the future. We apologize for the discomfort and health issues you experienced and understand how distressing this must have been.We are particularly concerned about your comments regarding the behavior of our staff. We want to emphasize that our hotel does not tolerate any form of discrimination or racism. We pride ourselves on providing an inclusive and welcoming environment for all our Guests, regardless of their nationality or ethnicity. We will be investigating this matter thoroughly to ensure that all our team members uphold these values.We are also sorry to hear about the issues you faced with the air conditioning and the inadequate response from our team regarding your requests for fresh linens and towels. This is not reflective of the service we aim to provide, and we will take steps to address these shortcomings with our staff.Once again, we apologize for the negative experience you had and appreciate your feedback, which helps us improve our services. We hope you will give us another opportunity to provide you with the exceptional stay that we strive to offer all our Guests.Sincerely,

Dear Mr Wayne,we really appreciate your rating! This is a huge motivation for us to continue providing excellent service to all our Guests :)We look forward to welcome you back really soon!Kind regards,

Good morning,Thank you for your score:) It is wonderful to know you enjoyed your stay.We look forward to hosting you again soon :)