Ratings based on 193 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Los Angels
Posted 15 Apr 2024
Nice place and nice people, that particular day looks like they had big event , breakfasts dinning area was very crowded but staff was trying hard to accommodate all and keep service in line.
Comment from Hotel Management
17 Apr 2024 by Yücel NAKIPOĞLU, Hotel Management
Dear JAMES; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
Posted 12 Sep 2022
by A verified traveler
Posted 24 Aug 2022
Room carpets need replacement
Comment from Hotel Management
24 Aug 2022 by Yücel Nakıpoğlu, Hotel Management
Dear Levent SERTBAS; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
Posted 15 Mar 2022 on Hotels
Comment from Hotel Management
26 Mar 2022 by Yücel Nakıpoğlu, Hotel Management
Dear IDRIS; Thank you so much for your your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
I wont stay again
Posted 14 Mar 2022 on HotelsPoor breakfast no toast or toaster.
Comment from Hotel Management
21 Mar 2022 by Yücel Nakıpoğlu, Hotel Management
Dear IDRIS; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.
by A verified traveler
Posted 6 Mar 2022 on Hotels
Comment from Hotel Management
7 Mar 2022 by Yücel Nakıpoğlu, Hotel Management
Dear Rebeen; We appreciate your time in providing us with detailed feedback and we apologise for any disappointment you encountered during your visit. The service in our hotel is generally something that we take great pride in and I can only assure you that your negative experience is not something that usually happens. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Please rest assured that I have passed on your feedback to our hotel Management and we will refocus our attention to training to ensure quality service standards are met. Thanks again for staying with us and looking forward to welcoming you back again.
by A verified traveler
Posted 16 Feb 2022 on Hotels
I stayed there for 3 nights and it was great. I will book again in nearest time.
Comment from Hotel Management
17 Feb 2022 by Yücel Nakıpoğlu, Hotel Management
Dear TAYLAN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
10/10, would come again.
Posted 15 Jan 2022 on HotelsVery pleasant stay; great service. Gorgeous spa/sauna + great massage services. Up to par with other 4/5-star hotels in other countries. They also let us check in early and check out late.
We tried the restaurant in the hotel and really liked the fish soup (balik corba).
Some basic Turkish is recommended if you want to communicate clearly with the hotel staff!
Comment from Hotel Management
17 Jan 2022 by Yücel Nakıpoğlu, Hotel Management
Dear Guest; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
Posted 31 Dec 2021 on Hotels
Very central and clean hotel
Comment from Hotel Management
4 Jan 2022 by Yücel Nakıpoğlu, Hotel Management
Dear SULEYMAN; Thank you so much for your really nice words and your feedback after your stay at Grand Hotel. We are delighted to hear that you experienced an enjoyable stay and that the hotel amenities exceeded your expectations. Thank you also for mentioning our friendly staff, we will pass on your compliments to them. We hope to welcome you again, next time you visit in Gaziantep.
by A verified traveler
Posted 29 Dec 2021
