Ratings based on 282 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
I did not know there was more than one lodging building which was confusing. We were put in an other building other than the main one. We found it confusing to find our building on the property. It’s a beautiful place and we looked forward to using the hot tub, restaurant and bar but had to drive to other buildings for them.
Comment from Hotel Management
14 Oct 2024 by Treetops, Hotel Management
Thank you for your feedback. I apologize for any confusion regarding the different lodging buildings. Please note that when guests book their reservations through an online booking system, the room type and location are based on availability at the time of booking. In your case, the specific room type you selected was located at the Inn. In the future, if you'd prefer to stay in a particular building, feel free to contact us directly, and we will do our best to accommodate your request. We appreciate your understanding and hope to welcome you back soon!
by A verified traveler
Posted 28 Sep 2024
Beautiful room and convenient to the wedding we attended.
Comment from Hotel Management
30 Sep 2024 by Guest Relations , Hotel Management
Thank you for your fantastic 5-star review! We’re delighted to hear that you enjoyed your beautiful room and found our location convenient for the wedding.We hope to welcome you back for another wonderful stay in the future!
by A verified traveler
Not just a place to lay your head
Posted 28 Sep 2024 on HotelsVery large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.
Comment from Hotel Management
30 Sep 2024 by Guest Relations , Hotel Management
Thank you for your positive comment! We're glad to hear that you enjoyed the variety of amenities our resort has to offer. We strive to provide a diverse range of activities to ensure all our guests have a memorable experience.We hope to welcome you back soon to enjoy everything we have to offer!
by A verified traveler
Posted 27 Sep 2024 on Hotels
The room was nice and clean comfortable mattress
The restaurant was convenient but ok food could be better for the price
I had the New York strip sandwich and the meat was not steak
Comment from Hotel Management
30 Sep 2024 by Guest Relations , Hotel Management
Thank you for your feedback! We’re glad to hear that you found your room nice, clean, and comfortable. However, we apologize that the food at our restaurant did not meet your expectations, particularly the New York strip sandwich. Your comments are valuable to us, and we will share them with our culinary team to ensure improvements are made.We appreciate your input and hope to provide you with a better dining experience on your next visit!
by A verified traveler
Posted 7 Sep 2024
Fantastic service as always
Comment from Hotel Management
23 Sep 2024 by Treetops, Hotel Management
Thank you so much for your wonderful review. It is great to hear that you consistently enjoy fantastic service here at the resort. It is always a pleasure to have you and we look forward to welcoming you back for another great experience at Treetops!
by A verified traveler
Posted 13 Aug 2024
Comment from Hotel Management
15 Aug 2024 by Guest Relations , Hotel Management
We're thrilled to know that you had a great experience with us at Treetops Resort. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
15 Aug 2024 by Guest Relations , Hotel Management
Thank you for the perfect 10/10 rating! We're delighted that your stay at Treetops Resort met your expectations. Your positive review means the world to us. We hope to welcome you back for another outstanding stay in the future!
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Guest Relations , Hotel Management
Thank you for taking the time to provide us with your rating for your recent stay at Treetops Resort. We appreciate your feedback and are glad to know that you had an overall positive experience.
by A verified traveler
Posted 31 Jul 2024
The staff were great! The room was in very rough shape all around. Dirty, stains in the carpet, bathroom shower needed cleaning, food in the couch. Seemed like a party room. I'd try it again if traveling that way but would let them know I better have a clean room. It was ok and coffee was excellent.
Comment from Hotel Management
6 Aug 2024 by Guest Relations , Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Treetops Resort. We are pleased to hear that you found our staff to be great and enjoyed the coffee during your visit.However, we sincerely apologize for the condition of your room. Cleanliness is a top priority for us, and we regret that your experience did not meet our standards. Your comments regarding the stains in the carpet, the condition of the bathroom shower, and the cleanliness of the couch are being taken very seriously. We will address these issues with our housekeeping team to ensure that such lapses do not occur in the future.We appreciate your willingness to give us another try, and we assure you that your next stay will be much improved. Please feel free to reach out to us directly before your next visit, and we will ensure that your room is spotless and up to your expectations.Thank you once again for your valuable feedback.
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
23 Sep 2024 by Treetops, Hotel Management
Thank you for taking the time to leave us a rating. We always strive to provide an excellent experience for all of our guests, and we regret that we may have fallen short during your stay. If there is anything specific you would like to share about your experience, Treetops would love to hear your feedback to help us improve. Please feel free to reach out to us directly as we hope to welcome you back for a better experience in the future.
