Ratings based on 468 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Karl - Resort Manager, Hotel Management
Dear Ka Wan,Thank you for your rating! We’re delighted you enjoyed your stay and hope to welcome you back again soon for an even more memorable experience.
by A verified traveler
Posted 27 Sep 2024
Old, not 5 star and in need of maintenance
Comment from Hotel Management
20 Nov 2024 by Karl - Resort Manager, Hotel Management
Dear Michael James,Thank you for sharing your feedback. We’re sorry to hear that your experience did not fully meet your expectations. Please rest assured that our resort and ocean villas have just been fully renovated, and as we are located in a unique marine environment, maintenance is a continuous process to ensure our facilities remain in excellent condition. We hope to have the opportunity to welcome you again and provide an even better experience.
by A verified traveler
Posted 4 Sep 2024
Great getaway resort away from the hustle and bustle. Perfect for a couple nights stay as may run out of activities within the vicinity if staying longer. Staff were amazing and kind! Thank you to all!!
Property condition is a bit outdated with expected wear and tear but kept clean enough for an enjoyable stay.
by A verified traveler
Posted 3 Aug 2024 on Hotels
by A verified traveler
Posted 22 Jul 2024
Beautiful island resort. Palm villa was unreal . Amazing in all aspects
by A verified traveler
Posted 13 May 2024
Fantastic location and such helpful friendly staff
Comment from Hotel Management
14 May 2024 by Karl - Resort Manager, Hotel Management
Dear Christine,Thank you very much for you review and for sharing online your first hand experience of your stay at our beautiful Resort.Our team is very happy to read that they could exceed your expectations during your stay with their smiles!We look forward in welcoming you back if your trips in the future bring you again to Sabah!
by A verified traveler
The most beautiful room I’ve ever stayed
Posted 18 Apr 2024 on HotelsIts nice/modern interior, beautiful ocean front. It was really amazing and I strongly recommend to choose ocean view room
Comment from Hotel Management
14 May 2024 by Karl - Resort Manager, Hotel Management
Dear Jin Woo,Thank you so much for your review. We are very happy and pleased to read you enjoyed staying in our newly renovated Ocean Villa, with their direct access to the sea! We really look forward in welcoming you all again to experience, one more time, the most beautiful room you have ever stayed!
by A verified traveler
Trying to be Eco and Luxury but could Better
Posted 16 Apr 2024 on HotelsThe best thing about this resort is the service. People are so friendly and bend over backward to ensure that your stay is pleasant. If it werent for that I would rate it maybe a little lower. They really model themselves to be an eco friendly luxury resort to the point of saying if we had plastic on us, that we needed to immediately abandon it at the lobby. And yet in the rooms, there are all those little packages of plastic wrapped toothbrushes, razors, one use disposable plastic items. I do like that they provide water in glass bottles. They also cannot control the amount of plastic floating in from the ocean everyday - we did see them out on the boat picking it up one day. Our fan never worked in the room even though they came and fixed it, it immediately short circuited again. We would not have had to run the AC so much if it worked. We loved the little Marine Center and what they were trying to accomplish. Lastly a luxury resort would have more convenient boat arrival times (maybe 2x in the morning and 2x in the afternoon synching up with the check in and check out times?). Wifi in the rooms would be nice - these days it seems it is an expectation - not a luxury. And sadly there is no fitness center.
Comment from Hotel Management
14 May 2024 by Karl - Resort Manager, Hotel Management
Dear Deborah,We would like to thank you for your kind review and for sharing your thoughts and experience of your stay with other travellers.Indeed, we are a plastic free resort and we do not have any single use plastic in the premises. This includes our room amenities, being entirely biodegradable and compostable.As you mention, our team will continue with our constant efforts in picking up whatever may float into our beautiful bay after a storm, whilst our award wining Marine Ecology Research Centre (MERC) will keep up the efforts with our propagation of giant clams, efforts that every guest can support with us.We hope we will be able to welcome you back during your next visit to the land below the wind!
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 May 2024 by Karl - Resort Manager, Hotel Management
Dear Valeria,Thank you so much for your kind score and for sharing it for other travellers to benefit.We look forward in being able to welcome you back!
by A verified traveler
Posted 12 Apr 2024
This resort has fantastic staff. Their best asset! The manager ( having met him, not interested in guests) needs to make an effort at cleaning up all the debris in the water. It is an eco resort but there is no evidence that they are doing anything to clean the water. It is a Malaysian issue but the resort needs to make an effort. I would not snorkel in the sea of waste!Make an effort!…not even a garbage can or a staff member assigned to clean up!
Comment from Hotel Management
13 Apr 2024 by Karl Sims - Resort Manager, Hotel Management
Dear Ms Jill,It was very nice to meet you at our Resort during your stay and the entire team is very grateful for your nice comments towards our service and excellency. Indeed, we always care about our guest and do our utmost in creating experiences and memories.We are sorry you felt that we are not doing enough towards conservation and cleaning, when the first thing we do is always clean up the sea from any debris that nature may bring into our beautiful premises. Rest for sure we do make constant and unstoppable efforts.Thanks again for all your feedback and your nice review. We look forward in welcoming you back during your next visit to Sabah!
