Ratings based on 1,505 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chester
Posted 21 Jan 2025
Great location and price.
by A verified traveler
Posted 20 Jan 2025
The room I was given had no functional heating, and was as cold as the outside air temperature (close to 0 degrees in January). When I requested another room (close to midnight as I had checked in at 11pm and waited almost an hour for the heating to warm up, which it never did), I was told by staff there were no other rooms available. As this room was not in working condition, the hotel should not have allowed for this room to be booked. I can’t believe Hampton by Hilton would allow any guest to stay in a room that did not have working heating in the middle of winter. I was forced to walk through Gatwick airport and arrange alternative accommodation on my own after midnight when I had an early flight in the morning. Absolutely unacceptable from Hampton by Hilton.
Comment from Hotel Management
20 Jan 2025 by Dawn, Hotel Management
Dear Audrey,Thank you for sharing your recent experience with us. Your feedback is very important to us, and we are committed to addressing your concerns to ensure a better experience for all our guests. I wanted to let you know that a member from our guests relation team has already reached out to you directly via email to discuss your experience in more detail and to work towards a resolution. We hope to have the opportunity to restore your trust in us and make things right. Kind Regards, Dawn Znojek Front Office Assistant Manager
by A verified traveler from Saint Petersburg
Posted 20 Jan 2025
Conveniently close to the airport terminal.
Comment from Hotel Management
20 Jan 2025 by Dawn, Hotel Management
Dear Andres,Thank you for choosing Hampton by Hilton Gatwick Airport for your stay, and for taking the time to share a review of your recent stay with us. We are thrilled to know that our convenient location near the airport terminal contributed to a positive experience for you. Our proximity to the airport is one of the reasons we consistently receive top scores from our guests, and we’re glad it made your stay more convenient.We hope everything about your visit met your expectations, and we look forward to welcoming you back for another top-rated stay in the future. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know.Kind Regards, Dawn Znojek Front Office Assistant Manager
by A verified traveler
Posted 12 Jan 2025
Faultless stay at excellent hotel
by A verified traveler from Worthing
Posted 10 Jan 2025
Only seemed to be a pizza available as a vegetarian meal in the evening which was a little disappointing. Otherwise very convenient hotel for the airport.
Buffet breakfast not bad, as you would expect but plenty of vegetarian options including various non dairy milks which was a bonus.
by A verified traveler
Posted 6 Jan 2025
Hampton is conveniently located, with its own connection to Gatwick Airport’s check-in counters. Breakfast was brilliant too with enough options. Staffs are accommodating and responsive. However, at night, it’s easy to hear footsteps from the above room from our room although thankfully it did not last whole evening and we had a restful quiet sleep.
Comment from Hotel Management
7 Jan 2025 by Fran, Hotel Management
Thank you for choosing Hampton by Hilton London Gatwick Airport and for taking the time to complete our online guest questionnaire. I am pleased to read that you had a good stay with us and felt our hotel is conveniently located, our complimentary breakfast was to your expectations and our staff helpful and attentive. We strive to ensure that our valued guests have a pleasant and enjoyable stay with us.I sincerely apologise for the noise disturbance you experienced during your stay. Please be assured that I have shared your feedback with our Operations Manager and Maintenance Team so we can investigate the issue and prevent any similar occurrences in the future. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We truly appreciate your input and hope to have the opportunity to welcome you back to our hotel soon. With my kind regards, Fran LethbridgeGuest Relations Manager
by A verified traveler
Posted 4 Jan 2025
Absolutely perfect airport hotel. Clean, quiet and very friendly staff. Rooms are a decent size too. Excellent value for money.
by A verified traveler
Posted 2 Jan 2025
Staff was not helpfull
Comment from Hotel Management
3 Jan 2025 by Fran, Hotel Management
Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time to complete the on-line guest questionnaire.I am very sorry to read that you felt our team were unhelpful, as we strive to ensure our guests have a pleasant and enjoyable stay with us. Please accept my sincere apologies and be assured this will be addressed and we will ensure not repeated.If I can be of any assistance with regards this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my kind regardsFran LethbridgeGuest Relations Manager
by A verified traveler
Posted 2 Jan 2025
Hotel exceeded our expectations. It was a great stay. Food is good. Room is clean and comfortable. Thanks
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Fran, Hotel Management
Thank you for choosing the Hampton by Hilton London Gatwick and for taking the time and trouble to complete the on-line guest questionnaire.I am very pleased to see that you have awarded us a perfect score of 5* thank you.If I can be of any assistance with regards to this or any other stay with us, please do not hesitate to contact me and I will be more than happy to help you.With my warm regardsFran LethbridgeGuest Relations Manager
