Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
First of all there should be bigger signs at the entrance from the main road. The room was very clean. The menu did not have a lot to choose from, my omelette was perfect . On the weekends the game room should stay opened until 1 am. Overall this is a nice place to stay.
Comment from Hotel Management
17 Dec 2024 by Social Media Support , Hotel Management
Hi Diana! Thanks for visiting the Westgate Smoky Mountain Resort! We are so glad you had an incredible stay, and we look forward to hosting you again in the future. Best Wishes, Social Media Support
by A verified traveler from Miami Gardens
Posted 11 Dec 2024
The location is awesome
Comment from Hotel Management
11 Dec 2024 by Social Media Support , Hotel Management
Hi Dulce! Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation at Westgate Smoky Mountain Resort. Best Wishes, Social Media Support
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
5 Dec 2024 by Social Media Support , Hotel Management
Hi Chelsea! Thank you for your feedback on the Westgate Smoky Mountain Resort. We regret to learn from your rating that you did not enjoy your stay. Although we do not know what went wrong, we do hope to have a future opportunity to welcome and impress you. Best Wishes, Social Media Support
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Social Media Support , Hotel Management
Hi Jessica! Thank you for choosing the Westgate Smoky Mountain Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future. Best Wishes, Social Media Support
by A verified traveler
Posted 4 Nov 2024
Water park for the kids
Comment from Hotel Management
6 Nov 2024 by Social Media Support , Hotel Management
Hi Dawn! Thank you for visiting us here at the Westgate Smoky Mountain. We're so glad to see that you had an amazing experience at the water park, and we hope to see you many more times! Best Wishes, Social Media Support
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Social Media Support , Hotel Management
Hi Michelle! Thank you for choosing the Westgate Smokey Mountain Resort. We appreciate you taking the time to rate your experience and we hope to welcome you back to our resort in the future. Best Wishes, Social Media Support
by A verified traveler
Posted 14 Oct 2024
The property was OK. The room we were in was extremely small and stuffed with furniture. The AC did not work. The onsite restaurant was bad. The service and food are definitely lacking.
Comment from Hotel Management
15 Oct 2024 by Social Media Support , Hotel Management
Hi William!We’re sorry to hear that your experience did not meet your expectations. We understand how a cramped room and malfunctioning AC can impact your comfort. Additionally, we apologize for the issues you faced with our onsite restaurant, including the service and food quality. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Kind Regards,Social Media Support
by A verified traveler
Posted 19 Sep 2024
My parents are owners have been for 15 years. Love coming up when they're here. Great place..
Comment from Hotel Management
4 Oct 2024 by Social Media Support , Hotel Management
Hi Terri!It's wonderful to hear that you enjoy visiting us when your parents are here, especially given their long-standing ownership. Thank you for sharing your positive experience and for your continued patronage. We can't wait to welcome you back again soon!Best Wishes,Social Media Support
by A verified traveler
Posted 19 Sep 2024
Great
Comment from Hotel Management
4 Oct 2024 by Social Media Support , Hotel Management
Hi Drake!Thank you for your review. We're glad to hear that your experience at our resort was great. We look forward to your next visit!Best Wishes,Social Media Support
by A verified traveler
Posted 16 Sep 2024
the location and the building are very nice, the cleaning and front desk staff is very kind, the waterpark charge and the parking are not good, the resort is timeshare oriented not hotel oriented
