Ratings based on 986 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
La propiedad la recomiendo por lo centrico que se encuentra, puedes caminar a las atracciones y eso es bastante bueno. El personal tiene buen trato y muy Educado. El ultimo dia al levantar todas las sabanas me di cuenta que la mas gruesa estaba manchada de sucio. Punto malo para lo bueno. Solo recomiendo que revisen las camas al llegar y pedir que le cambien en caso de ser necesario.
by A verified traveler
Posted 1 Jan 2025
Just don’t waste ur hard earn money it smell
Comment from Hotel Management
2 Jan 2025 by Hotel Manager, Hotel Management
Dear Amyn,We’re truly sorry to hear that your experience didn’t meet your expectations. Cleanliness and comfort are top priorities for us, and we regret that you encountered unpleasant odors during your stay. Your feedback is important, and we will address this issue with our housekeeping team immediately. We hope you’ll consider giving us another chance to provide a more enjoyable stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jan 2025
The suite is not as pictured. Great staff and clean room
Comment from Hotel Management
2 Jan 2025 by Hotel Manager, Hotel Management
Dear Chris,Thank you for your feedback! We're glad to hear that you found our staff great and the room clean. We apologize that the suite did not meet your expectations based on the pictures, and we appreciate your understanding. We will review our room images to ensure they accurately reflect the accommodations. We hope to welcome you back for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Dec 2024
The jacuzzi didn’t work. I decided to stay there for the jacuzzi.
Comment from Hotel Management
31 Dec 2024 by Hotel Manager, Hotel Management
Dear Maribel,Thank you for your feedback. We apologize for the inconvenience with the jacuzzi not working during your stay, especially since it was a key reason for choosing our hotel. This is certainly not the experience we aim to provide. We will have our maintenance team address the issue to ensure it’s fully functional for future guests. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 30 Dec 2024
Stayed in a suite and room was overall nice. Enjoyed how close it was to everything.
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Amber,Thank you for your feedback! We're thrilled to hear that you enjoyed your suite and found the location to be so convenient. We always aim to provide a comfortable and accessible stay for our guests, and it's great to know we met your expectations in that regard. We also appreciate your comments and will definitely take them into consideration as we continue to improve. Our team is committed to offering excellent service, and we look forward to welcoming you back for an even better experience on your next visit. Thanks again for choosing to stay with us!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Dec 2024
Lobby had a funny odor and the floor was sticky. Our room also had a funny odor and the bathroom smelled like urine.
Would not stay there again.
Comment from Hotel Management
28 Dec 2024 by Hotel Manager, Hotel Management
Dear Martha,We sincerely apologize for the unpleasant odors and cleanliness issues you experienced during your stay. This is not the level of comfort and care we aim to provide, and we understand how disappointing this must have been. Your feedback has been shared with our team to ensure immediate improvements are made. We regret that we did not meet your expectations and appreciate you bringing these concerns to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
The room was very clean and nice the guy at the desk was very helpful and knowledgeable of the area and will be staying here from now on
Comment from Hotel Management
22 Dec 2024 by Hotel Manager , Hotel Management
Dear Josh,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear you had a great experience with both the cleanliness of your room and the helpfulness of our desk staff. We're excited to have you as a returning guest and look forward to welcoming you back on your next stay!Sincerely, Hotel Manager
by A verified traveler
Posted 20 Dec 2024
Rooms need better cleaning !
Comment from Hotel Management
22 Dec 2024 by Hotel Manager , Hotel Management
Dear Angelica,Thank you for your feedback. We apologize that the cleanliness of your room did not meet your expectations. We take your concerns seriously and will work with our team to improve our cleaning standards. We hope to provide a better experience on your next visit.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
Felt safe. Walkable to restaurant s and shopping.
Comment from Hotel Management
16 Dec 2024 by Hotel Manager, Hotel Management
Dear Cindy,Thank you for your feedback! We’re delighted to hear that you felt safe and enjoyed the convenient location, with restaurants and shopping within walking distance. We strive to offer a comfortable and accessible experience, and we’re glad we met your expectations. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
It was really easy to get around. We were able to go downtown and enjoy the area the 3 nights that we where here.
Comment from Hotel Management
16 Dec 2024 by Hotel Manager, Hotel Management
Dear Samuel,Thank you for your feedback! We’re so glad to hear that you had an easy time getting around and were able to enjoy downtown during your stay. It’s great to know you had a memorable experience over the three nights. We look forward to welcoming you back for another enjoyable visit!Sincerely, Hotel Manager
