Ratings based on 975 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Joshua,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are glad you had a great time with us, and we look forward to serving you again.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Gokul,We are thrilled to hear that you had a wonderful experience during your stay with us! If you ever wish to share more about your time at the hotel, please don't hesitate to reach out. We can't wait to welcome you back soon!
by A verified traveler
Posted 16 Nov 2024
Its peaceful and within walking distance to the main part of gatlinburg
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Christa,We're delighted to hear you found our location peaceful and convenient for exploring Gatlinburg on foot. Your feedback is greatly appreciated and we hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 15 Nov 2024
Disliked it except the people were kinda nice. They tried to help us get another place but could not get my money back right away. Construction was going on and never knew it. No elevator was on second floor and I am disabled. It was a nice in room but could hear everything outside.I wished I would have seen things like no elevator. Or under construction. It sucked.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Sandra,We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We strive to assist our guests in finding suitable solutions, though refunds are subject to the booking terms. Your comments will help us improve our communication regarding amenities and ongoing renovations. Thank you for acknowledging our helpful staff and mentioning the positive aspects of your room.
by A verified traveler
Posted 11 Nov 2024
Enjoyed my stay
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Jason,We are thrilled to hear that you enjoyed your stay with us! Your positive feedback means a lot to our team. If you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Alicia,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another amazing experience.
by A verified traveler
Posted 3 Nov 2024
We like the service and environment most.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Yipin,We are delighted to hear that you enjoyed the service and environment during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.
by A verified traveler
Posted 29 Oct 2024
The view
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Anabel,of the ocean from my room was absolutely breathtaking, really enhanced my stay at the hotel. Thank you for providing such a lovely experience.
by A verified traveler
Posted 27 Oct 2024
Staff very helpful and friendly. But property is under construction. I was initially concerned by the outward appearance. It the room was clean and I had no issues during my stay.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello Tracy,We appreciate your kind words about our friendly staff. Your comfort is our priority, and we are glad you found your room clean and enjoyable despite the ongoing construction. We hope you consider staying with us again in the future once the enhancements are complete.
by A verified traveler
Posted 24 Oct 2024
Location was almost at the entrance of the mountain.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Kyoung,We appreciate your feedback on our hotel's proximity to the mountain entrance. Next time, we recommend exploring our other amenities like the pool and restaurant to enhance your stay. Thank you for your stay with us.
