Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 27 Oct 2024
I reserve 1 king bed and chance for 2 Queen beds
Comment from Hotel Management
27 Oct 2024 by Shaina, Hotel Management
We apologize but the room you reserved was 2 Queen beds. We did not have a King bed available due to us being sold out. Your email confirmation should reflect the room type you have booked. Thank you for the feedback. We appreciate you staying with us.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Shaina, Hotel Management
Thank you for taking the time to respond to our guest services survey. We love hearing from our guests, and of course, we greatly appreciate you staying with us. Please call us if we can be of service in the future.
by A verified traveler
Posted 17 Oct 2024
The property was very clean and maintained. The staff was helpful and polite. The location was convenient. We will definitely stay there again.
Comment from Hotel Management
18 Oct 2024 by Shaina, Hotel Management
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. As a valued customer, we hope you choose to stay with us whenever your travels bring you back to Gatlinburg.
by A verified traveler from ooltewah
Posted 9 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Shaina, Hotel Management
Thank you for the feedback. We love hearing from our guest, and we greatly appreciate you staying with us.
by A verified traveler from Delaware
Posted 6 Oct 2024
Great location. Love the creek behind us and how close everything is. Def will stay here again.
Comment from Hotel Management
6 Oct 2024 by Shaina, Hotel Management
Thank you for the comments and feedback. We love hearing from our guests, and of course, we greatly appreciate you staying with us. We look forward to seeing you next time!
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Shaina, Hotel Management
Thank you for the feedback. We love hearing from our guest, and we greatly appreciate you staying with us. We hope to see you the next time you visit Gatlinburg.
by A verified traveler
Posted 20 Sep 2024
We stayed over threeekend and our favorite part was the front patio of the hotel had nice chairs and a gas fire pit we could sit and people watch from. Also on the side the tables and chairs provided a great place to eat lunch that we picked up from down the road. We never drove anywhere, great walkable location to all the restaurants and shops on Gatlinburg!
by A verified traveler
Posted 18 Sep 2024
great views form balcony. Very close to downtown. room very nice with fireplace
by A verified traveler
Posted 16 Sep 2024
Other than the walls and doors being way too thin and a guest choosing to scream "bear" in the middle of the night and the bathroom being very small, it was nice and I would recommend it for quick stays.
Comment from Hotel Management
17 Sep 2024 by Shaina, Hotel Management
Thank you for staying with us. We take great pride in our hotel and service and are always looking for ways to improve. We greatly appreciate your comments and will look into your feedback to improve our hotel and service.
