Ratings based on 2,136 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
I just love this hotel my 3rd year going an have never had a regret or any problems. Everytime i go it gets better an better just love love loveit!!!
Comment from Hotel Management
21 Nov 2024 by Natasha, Hotel Management
Dear Marylin,Thank you so much for choosing to stay with us again! We are thrilled to hear that you enjoyed your stay. Your continued patronage means the world to us, and we are delighted to have you as a valued guest.If there is anything specific you enjoyed or any suggestions you have, please feel free to share. We are always looking to improve and make your future stays even more enjoyable.Looking forward to welcoming you back soon!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Natasha, Hotel Management
Dear ColinThank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us. Your kind words about our service and facilities mean a lot to our team. We strive to provide the best for our guests, and it's always rewarding to know we've succeeded. We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by John, Hotel Management
Thank you, Kelly, for the review. We are overjoyed to hear that you enjoyed your stay and look forward to hosting you again very soon.
by A verified traveler from Sevierville
Posted 17 Nov 2024
Everything was great for the family
Comment from Hotel Management
17 Nov 2024 by John, Hotel Management
Thank you ,Heather, for the review. We are overjoyed to hear that you enjoyed your stay and look forward to hosting you again very soon.
by A verified traveler
Posted 16 Nov 2024
Our stay was rough. Two plugs in didn’t work. A tissue was in the floor by the bed. We could hear a baby crying and foot steps so the room isn’t sound proof. The mattress was outdated. The only positive thing was the bedding was nice. When we told the clerk about the plugs and trash in the floor, their response was “oh ok”.
Comment from Hotel Management
17 Nov 2024 by John, Hotel Management
Thank you, Dustin, for taking the time to leave a review. We are sorry we did not meet your expectations. I will look into the lack of customer service. And fix that. We will take you suggestions into consideration for future upgrades coming soon. I hope you give us a chance to do better in the future.
by A verified traveler
Posted 16 Nov 2024
We had a great time at Greystone lodge and the place was wonderful - clean and updated for the most part. We had a room very convenient to pool and office. I like that they had a restaurant on the facilities...not great food but available and fast.... the only problem we had was parking as we came in late and found no parking and had to use the overflow lot. But not a big deal. Will definitely come back...OH and Loved John who's been there 20years or so... He was great at his job at the front desk...
Comment from Hotel Management
17 Nov 2024 by John, Hotel Management
Thank you, Roger, for the kind words and the review. We are so glad you enjoyed your stay with us. and look forward to seeing you again soon.
by A verified traveler
Posted 16 Nov 2024
Was a very nice place to stay.
Comment from Hotel Management
16 Nov 2024 by John, Hotel Management
Thank you, Melissa, for taking the time to write a review. We are thrilled you enjoyed your stay with us. We look forward to hosting you again very soon.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by John, Hotel Management
Thank you for taking the time to leave a review. We're sorry we did not meet your expectations. Please email us and let us know what we could do better in the future. We hope you give us a chance to do better in the future.
by A verified traveler
Posted 15 Nov 2024
One elevator was quite problem listless
Comment from Hotel Management
16 Nov 2024 by John, Hotel Management
Thank you for taking the time to leave a review. We're sorry we did not meet your expectations. Please email us and let us know what we could do better in the future. We hope you give us a chance to do better in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Natasha, Hotel Management
Dear Dylan,Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional stay with us. Our team works hard to ensure every guest has a memorable experience, and your kind words are the best reward for our efforts.We look forward to welcoming you back on your next visit to Glenstone Lodge. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
