Ratings based on 79 Verified Reviews
4.5 Room cleanliness
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Author, Hotel Management
Hello Sureshbhai- Thank you for your feedback. I apologize that your stay with us fell short of expectations. We here at Jackson Mountain Rentals strive to make every guest's stay as pleasant as possible. I do not see that you reported any issues to our 24/7 Guest Services Team. We have local Property Managers ready to assist with any concerns that are brought to our attention. We have scheduled a walk-through of this property with our team to do a thorough inspection of the property and conditions to have any items addressed with the owner. We hope you provide us with another opportunity to regain your patronage and host your stay again in the future, here in the Great Smoky Mountains! Your Jackson Mountain Team
by A verified traveler from League City
Posted 8 Jul 2024
Our family love this property with its awesome view of the mountains. It also has other amenities that you need. We did not use the pool but it was helpful to have the washer and dryer on site. The only thing we wish was better was the other guests on the upper floor did not stomp around at 1 and 2 am in the morning.
by A verified traveler
Posted 3 Jun 2024
Good communication via text and phone.
Comment from Hotel Management
5 Jun 2024 by Author, Hotel Management
Hello Ann-
We are so happy to hear that you enjoyed your stay with us. We work hard to deliver an exceptional guest experience and appreciate your comments. We welcome the opportunity to host you again the next time you are in town!
by A verified traveler
Posted 2 Jun 2024
I have been coming to the deer ridge for years and have always had a wonderful stay, but this time was the worst! I don’t like the fact that I have to call a number and order towels or toilet paper to be delivered to the room because the office is closed and every condo is owned by a different company! The shower was wonderful but the beds and couch were horrible! I don’t understand why someone would put beds that are as hard as rocks in a vacation rental! I was hurting every night and even tried to sleep in the floor for relief! People come to a vacation rental to relax! I will not be renting from here anymore which breaks my heart because for years I had great experiences. I hope someone will take what I’m saying into consideration and fix the problem before you lose many unhappy renters!
Comment from Hotel Management
1 Jul 2024 by Author, Hotel Management
Hello Shirley-
First, we want to thank you for choosing us and taking the time to leave detailed feedback on your stay. We apologize that you found our current system stressful, and that you found the couches and bed uncomfortable. Your comfortability and convenience during a vacation is the highest priority, and it's disappointing to hear we didn't meet the mark. Please know that we are always looking for ways to improve our guest experience, so we take your feedback seriously- we are investigating the quality of our pillows and mattresses. We really appreciate your input, Shirley, and hope you give us another chance in the future to give you the 5-Star experience we know we can!
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 1 Apr 2024 on Hotels
Could use a little more soundproofing between the floors, other than that, no complaints
Comment from Hotel Management
10 Apr 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and have shared your comments with our onsite team for review.We hope to host you again sometime soon!
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Michael C., Hotel Management
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay! Our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
9 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 27 Nov 2023
Condo was not clean. Leaves all over the floor and dirty spots on carpet.
Comment from Hotel Management
1 Dec 2023 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We have voiced all concerns to our housekeeping team and they are currently being addressed. Again, we do apologize for the issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
