Ratings based on 988 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Nathaniel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Manager, Hotel Management
Hello Haley,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us to share any feedback you may have so we can address any issues. We value your input and would love the opportunity to make things right for you.
by A verified traveler
Posted 23 Oct 2024
Room was roomy but no fire place availability in room as advertised. It was cold in the 40's and would have been nice. The breakfast had few options. Not worth advertising
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Andrea, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share it with our team for further review and improvement. Guest satisfaction is important to us, and we aim to provide a comfortable stay for all our guests.
by A verified traveler
Posted 23 Oct 2024
Indoor pool cold, property needed updating
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Sherry, We appreciate your feedback and will share your comments with our team. Your input helps us improve our services for future guests' enjoyment. Please reach out to our management for any further concerns regarding your recent stay.
by A verified traveler
Posted 22 Oct 2024
Great location at the beginning of the town! Everything was close by. Same breakfast to go every day. One night manager was not nice as he would not turn on water fountain to fill a water bottle.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Nishit,We are delighted to hear you enjoyed our convenient location. We aim to offer a variety of breakfast options to cater to all tastes. We appreciate your feedback regarding the water fountain and will address this with our team to ensure enhanced guest experiences in the future.
by A verified traveler
Posted 22 Oct 2024
Never will go back
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello tony, We're sorry to hear that your recent experience did not meet your expectations. We appreciate your feedback and would like to address any concerns you may have had during your stay. Please contact our management team directly to discuss your visit further. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 Oct 2024
Our stay was mediocre. The rooms were clean but the elevator and other areas around the property could use some TLC and deep cleaning. I was unable to wash my hair during our stay as my hair is down to my butt and thick; unfortunately, the water pressure didn’t support washing hair of that length and thickness. Also, the hot water was almost obsolete! The lack of hot water made for extremely uncomfortable showers. The fire alarm went off when we turned the heat on in our room. Other than that, it was okay. We stayed here for our honeymoon. I wasn’t overly thrilled but ultimately, we only needed somewhere to sleep and shower. The room we had was very spacious, the huge garden jacuzzi tub was really nice however, I wasn’t able to use it due to the hot water issue. My husband used it 1x as it’s more convenient for him since he’s in a wheelchair. He wasn’t able to get his wheelchair into the bathroom though due to the doorway not being wide enough. Thankfully, he adapts well and was able to use the office chair on wheels in the room, transferred to that and then rolled into the bathroom!! Again, it served its purpose but being able to take a hot shower would’ve been nice!! It in on the main strip in downtown Gatlinburg so it was close to dining and shopping.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Destiny, We appreciate your feedback about your recent stay. We're glad to hear you found the rooms clean and enjoyed the spaciousness of your room and the garden jacuzzi tub. The hotel's location in downtown Gatlinburg is indeed convenient for dining and shopping opportunities. Your detailed comments regarding the water pressure, hot water availability, and room accessibility have been noted for further review. We apologize for any inconvenience you may have experienced and hope your overall stay was satisfactory.
by A verified traveler
Posted 19 Oct 2024
Rundown, needs to be updated,only one elevator..staff was nice.
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Stephen,We appreciate your feedback and will take it into consideration as we continuously strive to improve our services. Our team is dedicated to providing excellent guest experiences and we apologize for any inconvenience caused. Thank you for acknowledging the kindness of our staff during your stay.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello DANILO,We're thrilled to hear you had a pleasant stay with us! We look forward to welcoming you back soon for another enjoyable experience.
by A verified traveler
Posted 18 Oct 2024
No hot water all week. Place is dirty. Staff was no help whatsoever
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello christopher, We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest satisfaction seriously and will address this with our team. Your feedback helps us improve our services for future guests.
