Ratings based on 1,808 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Seen a few bugs in room needs updated we booked a room with fireplace through expedia when we got there room was nothing like the pics should.
Comment from Hotel Management
22 Nov 2024 by Brookside Lodge Staff , Hotel Management
We are very sorry you did not enjoy your stay with us and hope we were able to fix the issues for the extra night you booked while here.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for the review! We are so glad you enjoyed your stay with us. Hope to see you again next year!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for the review! We are so sorry that you did not enjoy your stay with us. We do hope to see you again next year.
by A verified traveler
Posted 18 Nov 2024
Great spot for a night in Gatlinburg! Loved the balcony on the creek. Staff was friendly, breakfast was plain and simple. Would definitely return.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Thank you for the great review. Looking forward to seeing you again soon
by A verified traveler
Posted 18 Nov 2024
Nice place to stay, and close to all the shops. Nice staff and easy check in.
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
Glad you enjoyed your time here with us. See you again soon
by A verified traveler
Posted 17 Nov 2024
Great stay. It’s a little dated but room was clean and bed was comfortable. Will be coming back!
Comment from Hotel Management
17 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for the review! Glad to hear your stay was great. See you again soon!
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by General Manager, Hotel Management
You never showed up for your reservation and never stayed here. I don't understand your review when you don't even know how the facilty is.
by A verified traveler
Posted 17 Nov 2024
I had an excellent stay here with my girlfriend from Nov. 11th-15th, Brookside lodge was the perfect option for us. The roaring fork river is an incredible feature of this hidden gem. The balcony is great for coffee, listening to birds, and watching the river flow all day. This hotel was incredibly convenient, the staff is very friendly and it’s a solid 10 minute walk from downtown Gatlinburg. The breakfast was included and pretty solid. Quiet and peaceful place, but just outside the Smokies. We saw a bear 3/4 nights! So cool.
Highly recommend Brookside lodge
Comment from Hotel Management
17 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for such a wonderful review! We are pleased that your stay was great. See you again soon!
by A verified traveler
Posted 16 Nov 2024
Good place to stay
Was our second time
Comment from Hotel Management
17 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for such a wonderful review! We are pleased that your stay was great. See you again soon!
by A verified traveler
Posted 16 Nov 2024
This is the best hotel in the smokies with great service and in a perfect area. It is not aesthetically "updated" but the room is a great old school road tripping feel with wooded balconies and fireplaces. They even sell wood at the desk for a cheap price.
Comment from Hotel Management
16 Nov 2024 by Brookside Lodge Staff , Hotel Management
Thank you for the awesome review and we are so glad you enjoyed your stay with us. Please come back and see us again soon.
