Ratings based on 1,486 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Property was clean and we saw a bear twice during our visit! Located right near the trolley stop for easy access to downtown without having to deal with parking fees, or was close enough to easily walk also.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Breha,Thank you for your feedback! We’re thrilled to hear you enjoyed the clean property and had the exciting experience of spotting a bear - what a memorable visit! It’s great that our location near the trolley stop made getting downtown convenient and stress-free. We hope to welcome you back for another unique and enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
There were roaches in the bathroom and the staff was not very friendly. But other than that decent. We loved being by the creek and got to see a big black bear.
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Ronda,Thank you for your feedback. We’re glad to hear you enjoyed the beautiful creekside location and had an exciting experience with wildlife. However, we sincerely apologize for the presence of roaches in the bathroom and that the staff didn’t meet your expectations. Cleanliness and customer service are priorities for us, and your comments will be addressed with our team. We hope to provide you with a better experience in the future. Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 11 Oct 2024
We love the quiet peaceful setting. The creek running out back is great.
Comment from Hotel Management
12 Oct 2024 by Hotel Manager, Hotel Management
Dear Patrick,Thank you for your lovely feedback! We're delighted to hear that you enjoyed the quiet and peaceful setting of our property, along with the soothing sound of the creek. It’s wonderful to know that you found it to be a relaxing escape. We hope to welcome you back soon for another tranquil stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Bears are just a little to friendly. But other then that. Fantastic
Comment from Hotel Management
9 Oct 2024 by Hotel Manager, Hotel Management
Dear Tom,Thank you for your feedback! We're thrilled to hear you had a fantastic stay. We appreciate your note about the bears, it’s always a unique experience to have such close encounters with wildlife. We’ll keep that in mind as we strive to create a balanced environment for our guests. We hope to welcome you back soon for another memorable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
Will return.
Comment from Hotel Management
9 Oct 2024 by Hotel Manager, Hotel Management
Dear Joshua,We are thrilled to receive your perfect rating! Thank you for your kind words. Knowing that you plan to return means the world to us. We are dedicated to providing outstanding service and a memorable experience, and we're excited to welcome you back soon. If there’s anything specific you’d like to see or do during your next visit, please don’t hesitate to reach out!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Roberto,Thank you for your impressive perfect-star review! We’re so glad to hear that your stay was memorable. Your positive feedback inspires our team to continue providing exceptional hospitality. We can’t wait to welcome you back for another extraordinary experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 17 Sep 2024
The door would not lock all the way so I felt unsafe. The ironing board legs were broken. The TV had lines going across the screen so you could not view it properly. The comforter was ripped and torn and they charged unexpected fees
Comment from Hotel Management
18 Sep 2024 by Hotel Manager, Hotel Management
Dear Walter,Thank you for sharing your concerns with us. We sincerely apologize for the issues you experienced during your stay, including the door lock, broken ironing board, and malfunctioning TV. Your safety and comfort are our top priorities, and we regret that we fell short. We will address these matters with our maintenance team and review our fee structure to ensure transparency. We appreciate your feedback and hope to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Aug 2024
Peaple above us were smoking on the balconey and ashes wre dropping onto our balconey.No clean towels were left the next day and the coffee was not replaced for the next morning.After about 5 o'clock there was no one in the office to ask for toweels or coffee.
Comment from Hotel Management
12 Aug 2024 by Hotel Manager, Hotel Management
Dear Randal,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the smoking above you, as well as the lack of clean towels and coffee during your stay. It’s unfortunate that you were unable to reach someone in the office after hours for assistance. Your feedback is vital as we strive to improve our services. We appreciate your understanding and hope to provide you with a much better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
10 Aug 2024 by Hotel Manager, Hotel Management
Dear Amanda,Thank you for staying with us and for your valuable review. Our mission is to achieve total guest satisfaction, and we're thrilled to have met your expectations. Every day, we have the privilege of serving many guests and their families, and it's gratifying to hear their positive feedback. We hope to have the pleasure of welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Aug 2024
The Creek behind the hotel was wonderful. We really enjoyed setting on the balcony drinking coffee and listening to the creek run. There were several restaurants close by and everything was in walking distance. We will definitely stay again.
Comment from Hotel Management
5 Aug 2024 by Hotel Manager, Hotel Management
Dear Jody,Thank you for your lovely review! We're thrilled to hear that you enjoyed the beautiful creek behind the hotel and had a relaxing time on the balcony with your coffee. It's great to know that you found the nearby restaurants convenient and within walking distance. Your positive experience means a lot to us, and we can't wait to welcome you back for another enjoyable stay! Safe travels until then!Sincerely, Hotel Manager
