Ratings based on 625 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
2.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Front Desk Staff, Hotel Management
Hi Pegasis, We’re really thrilled you had a great experience and hope to welcome you back soon. Safe Travels
by A verified traveler
Posted 14 Nov 2024
Good value. Perfect location
Comment from Hotel Management
17 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for the fantastic review, Linh! We're glad you enjoyed the great value and prime location. We hope to welcome you back soon!
by A verified traveler from West Sacramento
Posted 5 Nov 2024
I had a disappointing experience checking in at Cambie Gastown Hostel. I arrived at 11:30 PM, expecting to check in smoothly and get some rest, but was told by the front desk staff that I would have to wait until after midnight due to a shift change. I found this incredibly frustrating, especially because when the new staff finally checked me in, the process only took about 5 minutes. It made me wonder why the first receptionist couldn’t have handled the check-in instead of making us wait for an additional 30 minutes. This delay felt unnecessary and really set a negative tone for my stay. I would recommend they improve their check-in process, especially for late-night arrivals.
Comment from Hotel Management
10 Nov 2024 by Front Desk Staff, Hotel Management
Hello, Thank you for your feedback, Darwin. We're sorry for the check-in delay you experienced and understand how this impacted your arrival. We’re reviewing our late-night check-in process to ensure guests can settle in promptly, even during staff transitions. Your feedback helps us improve, and we appreciate you letting us know.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for the great review, Juhu! We're happy to hear you had a positive experience. If there’s anything specific we can do to earn that extra star, let us know!
by A verified traveler
Posted 3 Nov 2024
The building is very old and needs to be renovated. The bathrooms, kitchen, and hallways are smelly and dirty. The beds, pillows, and blankets all smell really bad. There is an unpleasant odor inside the rooms and throughout the building.
Comment from Hotel Management
10 Nov 2024 by Front Desk Staff, Hotel Management
Hello. Thank you for sharing your experience, We’re sorry to hear that the condition of our facilities affected your stay. Being a heritage building, some parts of the property require extra upkeep, and we’re actively working to address these issues and renovate. We’ve noted your comments about cleanliness and odors and will prioritize improvements in these areas to make stays more comfortable for everyone.
by A verified traveler
Posted 30 Oct 2024
Good
Comment from Hotel Management
17 Nov 2024 by Front Desk Staff, Hotel Management
Thanks for the review, Rajinder! We're glad you had a good experience and enjoyed your stay. We look forward to hosting you again soon!
by A verified traveler
Posted 26 Oct 2024
Very dirty. Constant smell of sewage coming in the room. Stairwell smelt and looked like a urinal!
Mice and rats running in and out of the room all night!! Woke up to cockroaches running all on the floor and over bags!
Will never stay there again!!
Comment from Hotel Management
28 Oct 2024 by The Cambie Hostel Team , Hotel Management
Thank you for sharing your feedback. We understand your concern about the late checkout payment notification, but as our manager explained, it was an automated message and no extra charges were incurred.We regret that this misunderstanding led to frustration, which may have influenced your review. We take pride in our exceptional housekeeping team and are disappointed that their hard work was unfairly represented.Despite this, we appreciate that you chose to stay with us in Vancouver
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
17 Nov 2024 by Front Desk Staff, Hotel Management
We’re sorry to hear about your experience, Daniel. If you’d like to share more details, please reach out to us directly. We’re always looking for ways to improve and make our guests’ stays better.
by A verified traveler
Posted 24 Oct 2024
The hostel was clean and convenient.
Comment from Hotel Management
17 Nov 2024 by Front Desk Staff, Hotel Management
Thank you for the kind words, Selina! We're delighted to hear you found the hostel clean and convenient. We hope to see you again on your next trip!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Front Desk Team , Hotel Management
Dear Shane We truly appreciate you choosing to stay with us, We hope see you soon
