Ratings based on 343 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
WAS COOL AND RELAXING
Comment from Hotel Management
13 Nov 2024 by Santiago Polonia, Hotel Management
Dear, Jerrol, "Thank you for your kind words! We’re delighted to hear that you found your experience cool and relaxing. It’s always our aim to provide a comfortable and enjoyable atmosphere for our guests. We look forward to welcoming you back soon!"
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Santiago Polonia, Hotel Management
Dear Daniel, Thank you so much for your 5-star review! We’re thrilled to know that you enjoyed your stay at Hotel La Casona Dorada. Our team works hard to provide the best experience for our guests, and it’s wonderful to hear that we met your expectations. We look forward to welcoming you back for another memorable visit soon!
by A verified traveler
Posted 23 Oct 2024
I like the gym & outside T.v.
Comment from Hotel Management
30 Oct 2024 by Santiago Polonia, Hotel Management
Dear Antonio, "Thank you very much for your feedback! We’re delighted to hear that you enjoyed the gym and outdoor TV during your stay at La Casona Dorada. Your satisfaction is our priority, so please let us know if there’s anything else we can do to make your next visit even more enjoyable."Best regards
by A verified traveler
Posted 19 Oct 2024
The restaurant an d bar services is no good
Comment from Hotel Management
22 Oct 2024 by Santiago Polonia , Hotel Management
"Dear,Thank you for sharing your feedback with us. We sincerely apologize if our restaurant and bar services did not meet your expectations. We strive to provide the best possible experience for our guests, and your comments help us identify areas where we can improve.We would appreciate the opportunity to learn more about your experience. Please feel free to contact us directly at [contact information], and we will work to address any concerns you may have.Thank you once again, and we hope to welcome you back for an improved experience.Best regards,
by A verified traveler
Posted 14 Oct 2024
The same breakfast for one month was awful. The cut up fruit was often overripe, and the coffee was deplorable.
They ran out of bread on a regular basis and there’s no toast. One type of juice and it varied every day between being watery or not.
Comment from Hotel Management
14 Oct 2024 by Santiago Polonia, Hotel Management
"Dear Mr. Marvin,Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your breakfast experience did not meet expectations. Please know that we are committed to delivering a consistently high-quality experience for all our guests.We appreciate your comments regarding the variety, freshness, and quality of our offerings, as well as the issues you encountered with our coffee and juice. Rest assured that we’ll be addressing these points with our team to ensure improvements moving forward.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,
by A verified traveler from New York
Posted 12 Oct 2024
The hotel is safe but the room are old the need to upgrade their rooms. And their breakfast was poor they didn’t have coffee mugs. You get, what you pay for!
Comment from Hotel Management
14 Oct 2024 by Santiago Polonia, Hotel Management
"Dear Mrs. Miosoty,Thank you for sharing your feedback with us. We’re pleased to hear you felt safe during your stay, but we’re sorry to learn that aspects of the room and breakfast didn’t fully meet your expectations. Your comments on the room's condition and breakfast service, including the coffee mugs, are valuable insights that we’ll be addressing with our team as we work to enhance our guest experience.We appreciate your input and hope we’ll have the opportunity to welcome you back in the future with improvements that make your stay more enjoyable.Warm regards,
by A verified traveler from Bronx
Posted 9 Oct 2024
Excellent service, the staff is very friendly, always willing to cooperate, the pool is always clean, but I think breakfast should be different every day
Comment from Hotel Management
10 Oct 2024 by Santiago Polonia, Hotel Management
Dear Roberto,Thank you for your wonderful feedback and for highlighting the friendly service and clean facilities at Hotel La Casona Dorada. We're thrilled to know our team made your stay enjoyable and that you appreciated the pool's upkeep. Your suggestion regarding the breakfast variety is valuable, and we’ll certainly take it into consideration as we continue to enhance our offerings.We look forward to welcoming you back for another great experience.Warm regards,
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Santiago Polonia, Hotel Management
Estimado Alfredo Muchas gracias por su valoración
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Santiago Polonia, Hotel Management
Gracias por tomarte el tiempo de dejarnos tu reseña y calificarnos con 4 estrellas. Nos complace saber que disfrutaste de tu estancia. Si tienes alguna sugerencia o comentario sobre cómo podemos mejorar para hacer tu próxima visita aún más agradable, nos encantaría escucharlo. ¡Esperamos darte la bienvenida nuevamente pronto!
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Santiago Polonia , Hotel Management
Lamentamos profundamente que tu experiencia no haya sido la que esperabas. Valoramos todos los comentarios de nuestros huéspedes, ya que nos ayudan a mejorar continuamente. Nos gustaría conocer más detalles sobre tu experiencia para poder tomar las medidas necesarias y ofrecerte una mejor estancia en el futuro. Por favor, no dudes en contactarnos directamente. Estamos comprometidos en hacer todo lo posible para mejorar.
