Ratings based on 11 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Great customer service and all employees are friendly
Comment from Hotel Management
10 May 2024 by Tjatur Prasetya, Hotel Management
Dear Mrs. Stephanie,Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. With much appreciation,Santika Garut Hotel Management
by A verified traveler
Posted 10 Jan 2020
New and well maintained property with very good breakfast offerings.
Comment from Hotel Management
3 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mr/Mrs. Riz
Thank you for taking the time to share your #santikamoments. Your appreciation on our property maintenance as well as our breakfast variety is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our staff especially our engineering, housekeeping, and food & beverage department's staff are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel.
Warmest Regard,
by A verified traveler
Posted 25 Dec 2019 on Hotels
by A verified traveler
Posted 27 Mar 2019
new hotel with all the basic facilities. location is great, with rice fields and mountains behind it but you will need to book the rooms facing the rice fields and not the swimming pool in order to get the full view. staffs are very friendly and professional and like the feedback from the other guests, they do speak good English. the gym has one bike and one treadmill so it would be OK if no more than 2 persons want to use it at the same time. only thing missing is the hot spring, you need to go to another hotel in order to enjoy it.
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Valuable Guest,
Thank you for taking the time to share your #santikamoments. Your appreciation on our facilities, location, as well as the quality of our service is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our hotel are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel.
Warmest Regard,
by A verified traveler
Enjoyable and memorable
Posted 28 Jan 2019 on HotelsAll the staffs are very friendly and helpful. Taufik, Elena, Fahmi and Idham are made our stay there to be enjoyable and memorable. Our room had mountain view and its very lively. Very nice breakfast and comfort stay. Will come back again whenever we stay near by Garut
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mrs. Salfani,
Thank you for taking the time to share your #santikamoments. Your appreciation on our staff, room, and breakfast is what motivate us to maintain and keep improving our quality, quantity as well as our hotel performance. We can assure you that your appreciation towards our hotel are well delivered to the aforementioned. We are gladly waiting for another chance to give you the best experience in our Hotel.
Warmest Regard,
by A verified traveler
Posted 31 Dec 2018 on Hotels
It new hotel hoping u keep this hotel clean as possible. Try to have more out door activities like mountain tracking n more advertisements on this hotel. Singaporean will love to explore more on nature.
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mr. Mohsin,
Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of.
We are glad to inform you that we now have partnership with certified tour and travel in order to accommodate the guest need of exploring the nature in our surrounding.
To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms.
Warmest Regard,
by A verified traveler
Posted 13 Dec 2018 on Hotels
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mr. Rudi,
Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of.
To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms.
Warmest Regard,
by A verified traveler
Posted 6 Jan 2020 on Hotels
Comment from Hotel Management
3 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mr Handi,
Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of.
Warmest Regard,
by A verified traveler
Posted 5 May 2019 on Hotels
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Mrs. Mega,
Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of.
To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms.
Warmest Regard,
by A verified traveler
Posted 5 Apr 2019
Comment from Hotel Management
21 Feb 2020 by Santika Garut Hotel Management, Hotel Management
Dear Valuable Guest,
Thank you for taking the time to rate your #santikamoments with us. We can assure you that we always do our best in giving you an exceptional quality, quantity, and performance of our hotel that so many of our guests have grown so fond of.
To be updated on our latest info and promotions, please follow our social media @santikagarut or simply visit bit.ly/santikagarut. We look forward to have great #santikamoments with you on our official platforms.
Warmest Regard,
