Ratings based on 172 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
This is a really outstanding hotel.
Well worth going out of your way to visit.
Comment from Hotel Management
17 Oct 2024 by Guest Service Team, Hotel Management
Moin! Thank you for taking the time reviewing our property. We are super happy seeing that you have had a fantastic time staying at Hotel Heidegrund & we are looking forward to welcoming you again in Garrel
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 24 Sep 2023
Comment from Hotel Management
30 Oct 2023 by Guest Service Manager, Hotel Management
Hallo Gabriel,wir bedanken uns für Ihre prima Bewertung über unser Haus. Wir hoffen, Sie kommen uns bald wieder besuchen. Herzliche Grüße, Ihr Hotel Heidegrund-Team
by A verified traveler
Posted 21 Jan 2023 on Orbitz
Hotel has large grounds to walk and pool and sauna areas were nice. However, the facility is not as expected. There was some sort of construction occurring in the main building and it was very loud and began early in the morning. We had booked two regular rooms and one of the premium rooms. The regular rooms were smaller than anticipated. The premium room had cobwebs, a couple of spiders, and a curtain to the balcony that didn’t fully close. Perhaps if we had booked rooms in the newer building we would not have had these issues. The premium room is definitely not worth the $200/night.
Comment from Hotel Management
26 Jan 2023 by Guest Service Manager, Hotel Management
Dear Andrea,Thank your for your feedback.We regret that you were not satisfied.We are currently renovating the SPA to enlarge the relaxation area for you. The fact that you find spiders in the room is quite common on the edge of a nature reserve and does not affect the cleanliness.We will be happy to advise you before your next visit to make a reservation in order to choose the right room.Best regards, Your Team Heidegrund.
by A verified traveler
exceptional hotel
Posted 2 Jul 2022 on HotelsVery nice location, fast checkin, room perfect, bed super comfortable, breakfast perfect
Comment from Hotel Management
7 Jul 2022 by Guest Service Manager, Hotel Management
Thank you Bruno.
by A verified traveler
Posted 31 Jul 2019
by A verified traveler
Posted 21 Mar 2019 on Hotels
by A verified traveler
Posted 25 Feb 2019 on Hotels
Recommended
for Everyoneby A verified traveler from Scunthorpe
Quiet hotel in nice country setting
Posted 13 Apr 2016
Pros: The warm welcome and the standard of the room - very good value too
Cons: As with all German hotels, rooms are too hot and with only a duvet its difficult to regulate one's temperature!!
Lovely hotel with all the necessary amenities, very welcoming staff. A bit off the beaten track but worth it. Very good value.
by amanda from barrow
Spa perfection
Posted 23 Jun 2013 on HotelsThis Hotel was imaculately clean, beautifully presented; service was exceptional, especially at reception, in the restaurant and at the spa. Having the pool and jacuzzi to myself was perfect.The only downside was that the location is a village called Petersfeld, not Garrel, which is the main town and the name of the surrounding area - this made locating the hotel a little difficult at the end of a hot and tiring day.
