Ratings based on 985 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Property needs to be updated. Toilet had issues flushing, room wasn’t the cleanest but the bed was fine.
Comment from Hotel Management
20 Jan 2025 by Hotel Manager, Hotel Management
thank you for your review, we appreciate you taking the time to tell us about your experience, we take all comments very seriously, we will address the mentioned issues,Thank you again for helping us improve
by A verified traveler
Posted 16 Jan 2025
The property charged me twice for the extend of 2days. The property didn't responded to travel agency and double charged for 2days.
Comment from Hotel Management
17 Jan 2025 by Hotel Manager, Hotel Management
Thank you for bringing this to our attention,We have checked th history for the name given, we can see only one No-Show charge under the name "Singaravel, Abirami".There are no ther reservation or charges, only one time "No-Show"
by A verified traveler
Posted 14 Jan 2025
Give me a room with people inside sleeping
Comment from Hotel Management
17 Jan 2025 by Hyatt Place Garland, Hotel Management
We are sorry to hear that your stay didn't go as planned. We have sent our front desk staff through retraining to prevent this from occurring in the future. We hope you will give us another chance to welcome you back and prove ourselves.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for leaving a score. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 1 Jan 2025
Clean safe
Comment from Hotel Management
6 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for the kind words. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
17 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for your score. We are delighted to hear it was a positive one. We hope to have the chance to welcome you back again.
by A verified traveler
Posted 27 Dec 2024
Noises came from next room. Difficult to sleep.
Comment from Hotel Management
6 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for leaving a score. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 27 Dec 2024
Very convenient with local food places near by
Comment from Hotel Management
6 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for the kind words. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 26 Dec 2024
The staff was so friendly and the room was great. I will stay here again the next time I visit!
Comment from Hotel Management
6 Jan 2025 by Hyatt Place Garland, Hotel Management
Thank you for the kind words. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 24 Dec 2024
Local to family, customer service very friendly.
Long time to get hot water to 3rd floor. Smell of smoke in the room.
Comment from Hotel Management
24 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for your review. We are glad to hear that overall your experience was positive. We are disappointed to hear that the housekeeping services didn't meet your expectations. This critical feedback will be used to train our staff. Thank you and we hope to see you again.
