Ratings based on 661 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
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by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 5 Oct 2024
I did not book my room thru Expedia, as I recall when I checked I was only offered a 2-twin bed room. I then called the hotel and booked a room directly with a king bed. I am surprised that Expedia has booked me a 2-twin bedroom for the same same date, so I was charged for 2 rooms for the same night. I Never Confirmed the booking thru Expedia, I have email from Expedia reminding me to finalize the booking, which I never did. I therefore SHOULD NOT PAY FOR THE 2-twin Bedroom , and ask you to reverse the charge
Comment from Hotel Management
7 Oct 2024 by Hotel Raffaello, Hotel Management
Dear Guest,with reference to your email, we suggest you to contact Expedia's customer service directly, as the hotel has received the booking regularly from the portal. Thank you very muchMy best regards
by A verified traveler
Posted 24 Sep 2024
Excellent service from Reception/ Restaurant & Hotel Maids. Everything was quick and very Efficient.
by A verified traveler
Lovely hotel, great for family
Posted 28 Jul 2024 on HotelsGreat family room, friendly service.
by A verified traveler
Posted 20 Jul 2024
We chose location for proximity to San Siro only, despite friendly, helpful staff, we would not chose to stay again. Hotel felt very old, needs updating. WiFi did not work.
by A verified traveler
Posted 19 Jul 2024
The hotel itself was outdated with rooms that were minimally furnished. While the food was good, the restaurant looked like a cafeteria. This is not a 4 star property and is set in a questionable run down neighborhood . The staff was very kind and helpful .
by A verified traveler
Posted 14 Jul 2024
I felt unprepared for the general condition and location of this hotel based on the summary and reviews found on Expedia before our trip.
While we managed for our stay, I would never stay here again due to the following main reasons/concerns: the area around the hotel is dirty and feels unsafe for walking, especially at night. It does not appear to be a nice area of Milan. We had to plan our outings very carefully. That is a major concern of ours as we were travelling with children. The hotel fits right into the area as it is very run down from the outside. Inside it is in good repair for the most part but is extremely dated with old carpets and decor. The elevator was tiny (2people with luggage max) and did not inspire confidence. The hotel is also not convenient at all to the areas of Milan that you would want to visit and access to public transportation is not good (particularly if you are avoiding walking in the area at night). I hope this review prevents an unsuspecting family like ours from booking this hotel.
Comment from Hotel Management
15 Jul 2024 by Hotel Raffaello, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you felt unprepared for the conditions you encountered.We acknowledge your concerns regarding the cleanliness and safety of the surrounding area. Our team is working closely with local authorities to address these issues and improve the environment for our guests. We also appreciate your comments about the hotel's exterior appearance and interior decor. While the building has historic charm, we understand that updates are necessary and are planning renovations to modernize our facilities..As for the location, we strive to provide accurate information about the proximity to key attractions and public transportation. We apologize if this was not clear and will work to ensure future guests have a better understanding of our location.We deeply regret that your stay was affected by these issues, especially when traveling with children.Your feedback is invaluable and will be used to make necessary improvements.We hope you might consider giving us another chance in the future.Our best regards Hotel Raffaello
by A verified traveler
Posted 14 Jul 2024
The staff were very friendly and helpful.
