Grand Hotel Fasano Reviews

Dear valued Guest, Thank you so much for your kind words! We're delighted to hear that you had a unique experience with us. Your feedback is incredibly valuable, and we look forward to welcoming you back soon for another memorable visit! Best regards,

Dear valued Guest,Thank you for sharing your thoughts with us! We're glad to hear you enjoyed the great location and views, as well as our dining options. We appreciate your feedback regarding pricing and understand your concerns. We continually strive to provide exceptional value to our guests and will take your comments into consideration as we assess our offerings. We hope to have the opportunity to welcome you back in the future!Best regards,

Dear Mr. Morrison,Thank you for taking the time to share your experience at The Grand Hotel Fasano. We sincerely apologize for the inconveniences you encountered during your stay. We understand how frustrating it can be when expectations are not met, and we regret that you felt you were second to other guests and that the noise from the wedding parties disrupted your peace and enjoyment of our hotel.Our aim is to provide a relaxing and tranquil atmosphere to all our Guests, and we did our utmost to accommodate all the Guests’ requests in a timely manner despite the large number of orders, and to manage the unusual noise levels, but it appears we fell short in providing the tranquility and service you were seeking, but which you experienced during your first days with us. Your comfort is incredibly important to us, and we are sorry for any distress this may have caused.Regarding your health concerns, we take such matters very seriously. We appreciated you bringing this to our attention and we looked into the situation. While other guests who ordered the same dish that night did not report any issues, we understood that your experience was different and deeply regretted the impact it had on your stay. In fact, the report issued by the doctor did not mention food poisoning but acute gastroenteritis, which can be caused by different things. We sincerely apologize if trying to explain to Mrs. Morrison what each medicament was for on the doctor’s prescription, was felt as breach of confidentiality. We also want to emphasize that our gesture to cover your doctor’s fee together with other complimentary services was made with sincere intentions to assist you and your wife during a difficult time. It is unfortunate that it seems this was not conveyed as we intended.We value your feedback as it helps us improve our services and ensure a better experience for all our guests in the future. Thank you for your understanding. Regards

Dear Mr. Ruo Thing,Thank you so much for your wonderful review! We’re delighted to hear that you and your family enjoyed your stay at our stunning lakeside property. It’s fantastic to know that you created lasting memories during your three nights with us. We appreciate your kind words and are already looking forward to welcoming you back for more unforgettable experiences.Best regards,Giusy Borrelli

Dear valued Guest, thank you so much for your kind words! We’re thrilled to hear that you enjoyed your stay and found our property beautiful. Our staff works hard to provide exceptional service, and it’s wonderful to know their efforts made a positive impact on your experience. We hope to welcome you back soon for more memorable moments! Best regards,Giusy Borrelli

Dear David,thank you for your review. We are sorry to hear that the location of the hotel didn't meet your expectation, however we hope to welcome you back soon.Best regards,Grand Hotel Fasano Team