Ratings based on 997 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
This hotel should not be open. The rooms were very disgusting. The first room had no working appliances and burn holes in the comforter. The manager would not give us another comforter. We asked to have our room switched the next day. The second room had exposed wires from an outlet that was not installed. The carpet was so dirty that it turned our feet black so we had to wear our shoes the whole time. The manager/general manager that was there in the morning was very rude and did not want to help us in any way. I would like to request a refund or some form of monetary compensation from this business do to the unhealthy and unsanitary conditions of this property. I would like to know what you could do to help me with this process. I have never had an experience at an establishment like this before and I find it very concerning that they are allowed to operate like this with no code enforcement and such dilapidated conditions.
Comment from Hotel Management
17 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for your experience, as it falls far below our standards. Your concerns regarding cleanliness, safety, and the service you received are taken very seriously. We are committed to addressing these issues immediately. Please contact us directly and we will assist you with your request for compensation. Thank you for bringing this to our attention, and we are truly sorry for the distress it caused.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Sep 2024
Was good
Comment from Hotel Management
4 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for your kind words and 5-star rating! We're thrilled to hear you had a great stay and hope to welcome you back soon. If you need anything or have any feedback, please feel free to let us know.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Aug 2024
Good
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Uday,Thank you for your positive review! We're glad you had a good stay. If you have any specific feedback or suggestions for improvement, please let us know. We look forward to welcoming you back!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Jul 2024
Worst Hotel, Dirty, smelly, sheets stained, Awful
Comment from Hotel Management
30 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,We’re truly sorry to hear about your disappointing experience. Cleanliness and comfort are our top priorities, and it's clear we fell short. Your feedback is crucial, and we will address these issues immediately to ensure a better experience for future guests.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jul 2024
Very Dusty. I have to check out at midnight because my allergies won't allow me to stay.
Comment from Hotel Management
4 Jul 2024 by Hotel Manager, Hotel Management
Dear Ayesha,We apologize for the experience you had during your recent stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations. Your feedback is valuable, and we are addressing the cleanliness issues you mentioned to prevent such occurrences in the future. We apologize for any inconvenience caused and hope to have another opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Jun 2024
It was ok
Comment from Hotel Management
25 Jun 2024 by Hotel Manager, Hotel Management
Dear Isaac,Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Hotel Manager, Hotel Management
Dear Joel,We regret that your experience fell short of expectations. Your feedback is valuable, and we'll use it to address areas needing improvement. Please accept our apologies, and we hope to have the chance to provide a more satisfying stay in the future.Warm regards,Hotel Manager
by A verified traveler
disgusting-prostitute-pot smoking
Posted 15 Jun 2024 on HotelsThe check in was not too bad but what got me extremely upset is that the first room that we got when we opened the door, there was a huge amount of pot coming from the room. When my daughter opened the door, she found a woman and a man having sex and smoking pot. I am allergic to pot. the smell upsets my stomach and makes me sick. The maid service never informed management that they were still in the room. Then the room that they resent us to was above two more rooms with pot coming out. The ac was stuck at 83 degrees, we tried everything to cool the room off and it would not go lower then 83. The room was hotter then outside. Due to the horrible smell, the room not being cold, and the incident that we encountered, we left the hotel at 11pm. some of the lamps didnt work, the ice machine was by the pot rooms. I want a refund personally!! Checked in at 3-4 and left at 11pm. I will never stay at this hotel again!! I will again never ever stay here again!! I know that they are fixing the whole place but this was a nightmare of a hotel!!
Comment from Hotel Management
18 Jun 2024 by Hotel Manager, Hotel Management
Dear Lace,We are truly sorry for the distressing experience you had during your stay. We deeply apologize for the unacceptable situation you encountered with the neighboring rooms. This does not reflect the standards we strive for, and we are actively addressing these issues to ensure such incidents do not happen again. Your feedback is invaluable, and we understand your frustration. We would like to offer our sincerest apologies and discuss compensation directly with you. Please contact us at your earliest convenience so we can make this right.Warm regards, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
😍
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Lorena,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Steer clear.
Posted 30 May 2024 on HotelsFacility was rundown and in poor repair. It also reeked of smoke. The clerk at the front desk was attempting to solicit a $100 cash deposit from each guest in addition to the fees and rates that had already been paid for. Won’t be back, wouldn’t recommend to others.
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the condition of our facility and the issues you encountered. Your feedback regarding the smoke smell and the request for an additional deposit is concerning and will be addressed immediately. We appreciate your input and regret that your experience was unsatisfactory.Sincerely, Hotel Manager
