Ratings based on 131 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
We never could get any toilet paper in our room , on our 8th night there someone came into our room at 4 am, I let the staff know and they were supposed to get back to me about who it was a didn’t. We used the pool a lot and they wouldn’t unlock the bathroom out there. The outside area had a lot of trash and dog poop. Most of the staff were nice.
Comment from Hotel Management
4 Oct 2024 by mike, Hotel Management
Thank you for taking the time to inform us of your experience. Please know that we take matters such as these very seriously and will follow up with an update. Please fill free to also reach out to us directly if you have any additional questions.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
4 Oct 2024 by mike, Hotel Management
Thank you for taking the time to send us a review of your stay. I am glad to see that you enjoyed your stay with us and we look forward to seeing you again.
by A verified traveler
Posted 24 Sep 2024
I had a comfortable stay but I will say that some towels are stained and there was a used utensil in the corner of the room under furniture that was there when we got there. It’s in a convenient location but it is hard to get out onto the road depending on the time (3pm-7 pm)
Comment from Hotel Management
4 Oct 2024 by mike, Hotel Management
Thank you for taking the time to send us a review of your stay. I would like to apologize for any inconvenience you experienced during your stay. We have passed your comments on to the respective department to ensure they are discussing such items with the team.
by A verified traveler from Caldwell
Posted 21 Sep 2024
The amenities are wonderful. The kitchenette is quite convenient. Large spacious rooms. Area is not terrible.
My only complaint is the hair left in the shower. Other than thay the roomnwas clean. No smell. Nice and new with everytbing you need.
Comment from Hotel Management
4 Oct 2024 by mike, Hotel Management
Thank you for taking the time to send us a review of your stay. I am glad to hear that you enjoyed your stay with us and how great the facility is. we look forward to seeing you again.
by A verified traveler from Springboro
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
Thank you for taking the time to complete this survey. We hope to see you again.
by A verified traveler
Posted 3 Sep 2024
Great staff!
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
Thank you for your kind words about our staff. Please know that your comments have been passed on to the respective departments to thank our staff for a job well done.
by A verified traveler
Posted 3 Sep 2024
This is my second time staying at this hotel and both times it has been a pleasant experience since I frequent Orange County several times a year. On this trip, Johnny who was at the front counter provided excellent customer service to me during my stay!!! I will definitely stay here again the next time I come to Orange County.
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
We are so glad to hear of your return visit to our location. Please know that we have congratulated Johnny on a job well done. We look forward to seeing you again.
by A verified traveler
Posted 28 Aug 2024
Nice place.
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
Thank you for review. We are glad to hear you enjoyed your stay.
by A verified traveler
Posted 23 Aug 2024 on Hotels
We got in late and left early, but the bed was comfy and the room was quiet. There were a lot of rowdy kids in the breakfast area, running around. I was afraid of falling over one or more of them. Maybe someone should monitor the guests’ children?
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
Thank you for review. I am happy to hear that enjoyed your stay and I will be passing your feedback to the respective departments.
by A verified traveler
Posted 1 Aug 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by mike, Hotel Management
Thank you for taking the time to complete this survey. We hope to see you again.
