Ratings based on 39 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2019
Nice location for what we needed. Easy to get around
by A verified traveler
Posted 30 Apr 2019
Modern, clean and great in room amenities, comfortable beds
by A verified traveler
Posted 20 Apr 2019 on Hotels
by A verified traveler from Costa Rica
Posted 18 Apr 2019
Very far away from the city, so if you are going on tourism this is NOT the hotel to use. The hotel staff was nice, but didn´t have proper information about tourism in the area.
by A verified traveler
Posted 19 Mar 2019
not recommended, location too far from the city, cleanness is poor
by A verified traveler
Posted 18 Mar 2019
by A verified traveler
Posted 18 Mar 2019
by A verified traveler from Petaling Jaya, MY
Posted 2 Jan 2019
Hotel close to the shopping mall and cinema which make you convenience to purchase groceries or release stress by doing shopping. Due to security purpose, outside food wasn't allow to deliver to your room. Overall (Equipment, location, facilities, cleanliness) is satisfy, but one thing make me disappointed is the way they handle the parcel delivered to the hotel. I asked the reception about my parcel, the staff pointed to the corner of the stair case which is very dark and asked me to find for myself. I have to use my phone torch light to find for myself. That's a lot of parcel is left unattended over there. I'm quite surprise there was no security guard or concierge who will help you to find the parcel. People can take your parcel easily. All along I thought Hilton is the best hotel that I ever stay, I hope they can improve this matter in future.
by A verified traveler from Vermont
Modem and comfortable
Posted 14 Nov 2018 on HotelsThis is a great hotel. Very clean, modern, and simple. The room had a nice work area with a good desk and chair. Nice bathroom and comfortable bed.
Comment from Hotel Management
23 Nov 2018 by Hilton Garden Inn Xi’An/Hi-Tech Zone, Hotel Management
Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!
by A verified traveler
Posted 14 Oct 2018 on Hotels
I need to learn to speak Mandarin, or stay at a hotel that speaks a bit more English. Had difficulty communicating simple requests. Other than that the Staff really tried to please.
Comment from Hotel Management
23 Nov 2018 by Hilton Garden Inn Xi’An/Hi-Tech Zone, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future. Sincerely,
