Ratings based on 10 Verified Reviews

3.0 out of 5
100% of guests recommend
2.8 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 16 Feb 2022 on Hotels
It was quite a good stay. You need to rent room heaters separately. Front desk guys exceptional.
5 out of 5
by A verified traveler

Posted 16 Oct 2021 on Hotels
Comment from Hotel Management
25 Nov 2021 by Yash, Hotel Management
Dear Sir/Ma`am Thank you so much for your kind words of appreciation which means a lot to the entire team, Please visit again
5 out of 5
by A verified traveler

Excellent Hotel at Afforable Price

Posted 17 Sep 2021 on Hotels
We chose to stay at The Golden Crest as the reviews and rooms looked good and it was located at s good main location. We had asked for a room decoration and the room was beautifully decorated. Thr staff were very helpful and rooms were superbly comfotable and elegantly furnished. We shifted to the Premium rooms which offered amazing views and were large. Food was tasty and the hotel had lift, power backup , free wifi , buffet breakfast and all services expected of a good hotel, at very affordable rates.MG marg is within 2 km।of the hotel and we got taxis easily from।in front of the hotel round the clock. Recommended !!!!
Comment from Hotel Management
17 Sep 2021 by Karma, Hotel Management
Dear Ma'am Thank you so much for your kind words of appreciation. We were delighted to serve you!
1 out of 5
by A verified traveler

Posted 23 Dec 2018 on Hotels
The bed sheet and especially the bath towels are badly stained with blood and black dirt stains and really look dirty!!
Comment from Hotel Management
8 Jan 2019 by Yash, Hotel Management
Dear Sir/Ma`am We apologize for the issue in towels as pointed out by you. The same is not usual and an isolated case. We would have loved it if you had brought the same to notice of our staff during your stay so that the same could be replaced. We however take your feedback seriously and shall take all corrective action to avoid such issues again. Thank you for staying with us!
1 out of 5
by Anoop

Very poor, worst ever hotel I have come across

Posted 31 May 2017 on Hotels
Pathetic room quality - dirty linens, soiled towels, un-cleaned cups, dingy rooms, shabby wall papers and corners..
Comment from Hotel Management
2 Jul 2019 by Yash, Hotel Management
Dear Sir We humbly apologize for the unexpected experience that you faced. We have taken all measures to resolve the issues faced by you and are confident that everything is in place now. Please do visit us again!
1 out of 5
by Anoop

Poor value for money, highly overrated, 100% no-no

Posted 29 May 2017 on Hotels
Quite disappointed with the overall value proposition of this hotel for the following reasons: 1. Rooms are dingy and smelly, especially the back facing ones 2. Dirty linen - spotty bed sheets, half cleaned towels 3. Damp and dirty carpet 4. Unwashed cups and saucers 5. Dirty wall papers and room corners 6. Limited breakfast options 7. Rude hotel management
Comment from Hotel Management
2 Jul 2019 by Yash, Hotel Management
Dear Sir We humbly apologize for the unexpected experience that you faced. We have taken all measures to resolve the issues faced by you and are confident that everything is in place now. Please do visit us again!
1 out of 5
by A verified traveler

Taking advantage of tourists by overcharging

Posted 25 Feb 2017 on Hotels
This is the worst hotel stay I have ever had. Being a Canadian, I checked into the hotel and asked the hotel staff to arrange a cab to Nathula Pass. The hotel staff take advantage of outsiders/tourists by overcharging for all the services. When I confronted them and asked them to match the price they acted rude and asked me to check out of the hotel as I was letting others know of their ponzi scheme. I would not recommend this hotel to anyone
4 out of 5
Recommended
for Everyone
by A verified traveler from Patel

Hotel is 3 km out side the city area on bypass Rd.

Posted 22 Jan 2017
Over all good experience no issues at all Enjoyed our trip to Sikkim Gangtok is the clean city people are disciplined andcooperative.
Comment from Hotel Management
2 Jul 2019 by Yash, Hotel Management
Dear Guest Thank you for your 4/5 review. However we would like to correct you that the Hotel is very much in the city, in fact almost in the middle of the city , located on main National Highway (not bye pass road) and 2 km from M,G,Marg, the hub of Gangtok Town,
4 out of 5
by A verified traveler

Posted 26 Nov 2016 on Hotels
Comment from Hotel Management
2 Jul 2019 by Yash, Hotel Management
Dear Guest Thank you so much for your encouraging review and appreciation! We shall strive to improve our hospitality services always!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 31 Jul 2016
The staff was very accommodating! I would recommend this hotel to anyone passing through Gangtok!
Comment from Hotel Management
2 Jul 2019 by Yash, Hotel Management
Dear Guest Thank you so much for your encouraging review and appreciation! We shall strive to improve our hospitality services always!
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