Ratings based on 28 Verified Reviews

3.1 out of 5
20% of guests recommend
3.4 Room cleanliness
3.2 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

5 star, really ?

Posted 31 Jan 2024 on Hotels
Disappointing experience. When checking in, I had asked if our room was ready as per our specific requirements. I was repeatedly told it was ready only to find that it wasn’t when we got to the room. It took over an hour to get this done. We were not advised there was a wedding taking place the day we arrived. The loud music went on till 12:30 am and we had one of the closest rooms to the wedding despite only 15% occupancy. We couldn’t sleep until it all finished which was quite late. We also had to get the plumber twice since the toilet wasn’t flushing and there was running water. Felt more like a 3 start than a 5 star resort.
Comment from Hotel Management
12 Oct 2024 by Anil Sashank , Hotel Management
Dear Guest,We sincerely apologize for the shortcomings from our end which led to an unpleasant experience during our recent stay with us. We take pride in providing exceptional customer service and to see the feedback shared by you is not something that happens every day and we deeply regret the inconvenience caused to you. Please be assured that your feedback has been taken very seriously and is being actioned as we speak. We would like to assure you that we will turn around your experience and request you to consider us for your next visit to Hyderabad.Once again thank you for sharing your feedback and our sincere apologies for this experienceBest regards,Anil Sashank MylavarapuAssistant Manager RevenueGolkonda Resorts & Spa Gandipet Hyderabad – 500075
4 out of 5
by A verified traveler

Posted 15 Jan 2024
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
2 out of 5
by A verified traveler

Posted 20 Jun 2023 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
5 out of 5
by A verified traveler

Posted 7 May 2023 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
1 out of 5
by A verified traveler

Posted 5 Jan 2023 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology that your experience this time was not up to expectation at both ends. Your comment has been forwarded to the concerned managers to take the necessary action. The entire team is looking forward to the pleasure of welcoming you back very soon.Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
1 out of 5
by A verified traveler

Posted 29 Dec 2022 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology that your experience this time was not up to expectation at both ends. Your comment has been forwarded to the concerned managers to take the necessary action. The entire team is looking forward to the pleasure of welcoming you back very soon.Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
4 out of 5
by A verified traveler

Posted 9 Oct 2022 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
5 out of 5
by A verified traveler

Posted 21 Jan 2022 on Hotels
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
4 out of 5
by A verified traveler

Posted 17 Oct 2021
Well maintained properties, cosy & comfortable in the midst of lush green land scape.
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
4 out of 5
by A verified traveler

Posted 17 Oct 2021
Well maintained. Lush green landscape.
Comment from Hotel Management
12 Oct 2024 by Anil Sashank, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had a great stay and enjoyed your time with us. We look forward to welcoming you and your friends for another short trip soon!Best regards,Anil Sashank MylavarapuAssistant Manager Revenue
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