Ratings based on 552 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jan 2025
Beautiful property very helpful staff especially aaron the concierge. Other staff..great happy hour and morning breakfast. Served in dining room..many room have screened in balcony beautful antique furniturevey welcoming place with wrap around porch has free cruise ship parking and a shuttle to pierrooms are comfortable by lighting is not adequate for such a big room no blankets available rooms or on beds and was extremely cold that night..bathroom did not have adequate storage space to put toiletries ect.l9ved the hotel and amenities but for price some xtra touches to detail needed in room..the remote for the heating unit did not work and we did not know it till we woke up cold.owner responce was to hand a new remote say we should of called him like it was our fault and not offer something for problem the room was ice cold with no blankets it was freezing very dismissive
Comment from Hotel Management
19 Jan 2025 by Rick-owner, Hotel Management
Hi. Thanks for staying with us. I’m sorry the remote to the heater was not working. I went and replaced the batteries and it came on. I am sorry we missed that. Safe travels and we will see you again.
by A verified traveler
Posted 3 Jan 2025
The property is magnificent and Arron the concierge is an incredible host. It is definitely in our future plans to return.
Comment from Hotel Management
12 Jan 2025 by Rick-owner, Hotel Management
Hi! So glad your enjoyed your stay with us. Hope to see you again in the future.
by A verified traveler
Posted 28 Dec 2024
Very nice and well maintained property. Personal touches everywhere! Staff was awesome, mimosas tasty…Will stay here again!
Comment from Hotel Management
28 Dec 2024 by Rick-owner, Hotel Management
Hi! Thank you for staying with us! I am glad you enjoyed your stay. We hope to see you again!
by A verified traveler
Posted 27 Dec 2024
The staff were stellar and the food was great. French press coffee was perfection after a long drive down from DFW. The only thing was the room and restroom we stayed in didn’t appear to have been cleaned, like a fresh reset. But I also understand B&Bs may have different standards to that of a hotel. The only reason we felt it was cleaned was due to the fresh linens and the bed was made. However the restroom appeared as if though the previous guest had just used it, as I found a toiletry item and used washcloth and hair in the shower and restroom floor.
Comment from Hotel Management
28 Dec 2024 by Rick-owner, Hotel Management
Hi. Thank you for staying with us and letting me know about the shower. All rooms are completely cleaned after every stay. I just messaged housekeeping and asked them to make sure they double check the shower when cleaning. She did tell me she was going fast because of the late check-out and just missed it. I apologize for the inconvience. We do have a high standard for rooms.
by A verified traveler
Posted 20 Dec 2024
I was able to walk to the strand and the seawall. Very easy to get around.
Comment from Hotel Management
28 Dec 2024 by Rick-owner, Hotel Management
Hi Janice! Thanks for staying with us! Hope to see you again in the future. Safe travels!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Rick-owner, Hotel Management
Thank you so much for staying with us, we loved having you! Hope to see you again in the future.
by A verified traveler
Posted 13 Dec 2024
Very lovely place with its own charm. Close to cruise terminals, historic district, food and shops. Wonderful service.
Comment from Hotel Management
17 Dec 2024 by Rick-owner, Hotel Management
Hi! Just wanted to say thanks for staying with us. I am glad you had a good time. We will see you in the future.
by A verified traveler
Posted 6 Dec 2024
Love this property! Will definitely stay again
Comment from Hotel Management
17 Dec 2024 by Rick-owner, Hotel Management
Hi James! So glad you stayed with us! Hope to see you again!
by A verified traveler
Posted 1 Dec 2024
We loved staying there the night before our cruise! Everyone was so nice! Breakfast was amazing!! We will definitely be returning!!
Comment from Hotel Management
3 Dec 2024 by Rick-owner, Hotel Management
Hi Kristi! Thank you for staying with us. So glad you enjoyed your stay! Hope to see you again.
by A verified traveler
Posted 23 Nov 2024
The staff at The Mansion were wonderful, the breakfast was delicious we enjoyed the happy hour very much !
Thank you!
Donna & Craig Lively
Comment from Hotel Management
3 Dec 2024 by Rick-owner, Hotel Management
Hi Donna! We loved having you stay with us. Have a great Christmas and we will see you again!
