Sunny Beach Sandcastle Cottage Reviews

Hello Stephanie! We are so glad you and your family enjoyed your week here with us and you took advantage of what the cottage has to offer. We hope you will stay with us again the next time you are here in town!

Thank you for bringing these issues to our attention. I want to sincerely apologize for the unacceptable conditions you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's clear that we fell short in this instance. We understand how frustrating it must have been to deal with these problems, especially after attempting to reach out multiple times without a response. This is not the level of service we strive to provide, and I assure you that we are taking this matter very seriously. Again, I deeply apologize for the inconvenience and disappointment you experienced. We appreciate your feedback, and we are committed to making the necessary improvements to ensure this does not happen again. Thank you for your understanding, and I look forward to resolving this matter for you.

Hello Linda! Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!