Ratings based on 997 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Weve been staying at this property for years - my kids love the indoor pool and location. That said, we will be looking elsewhere for our next visit to Galveston. The place has a fresh, thick, coat of paint (over everything) and new furniture, but most everything else was lacking. Breakfast is now just muffins and bagels. There were no cups in our room. Our TV could sometimes get sound and almost never get a picture. The bathroom door was nearly impossible to keep closed (particularly annoying with 4 people in the room). Our bathtub had no stopper. The elevators felt like they were barely working, which was particularly an issue as we needed to go downstairs to find cups. And from checkin forward, the front desk staff seemed genuinely annoyed that we were there. All in all, not what we had hoped or expected for our beach vacation.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Amy, We appreciate your loyalty over the years and your feedback regarding your recent stay. Your comments are valuable as we strive to improve our guest experience. Please feel free to reach out to our management team to further discuss your concerns. We apologize for any inconvenience these issues may have caused and thank you for sharing your thoughts with us.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Laura, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 3 Nov 2024
Elevator not working. Only one working.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello John, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused during your stay. Your feedback will be shared with the relevant departments for further review and improvement. Please feel free to reach out to management for any further assistance regarding your experience.
by A verified traveler from Hurst
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Karen,We appreciate you staying with us and we hope you had an enjoyable time at our hotel. If you have any concerns or feedback about your experience, please don't hesitate to contact us so we can address them accordingly.
by A verified traveler
Posted 16 Oct 2024
DID NOT HAVE HOT WATER TO TAKE A SHOWER
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello James,We regret to learn of the inconvenience during your stay. We recommend contacting our management for further assistance with any outstanding concerns regarding your experience.
by A verified traveler
Posted 13 Oct 2024
Liked the closest to beach
Didnt care much for hotel mold on the walls doors stuck im surprised that hillton would atach there name to that place.would not recommend to anyone.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Donald ray, We appreciate your feedback regarding the hotel's proximity to the beach. Rest assured we take all comments seriously and have forwarded your concerns to the appropriate departments for review and improvement. Your review is valuable to us as we strive to provide the best experience for all our guests.
by A verified traveler
Posted 13 Oct 2024
Great place to stay
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Henry,We are delighted to hear that you enjoyed your stay with us. We strive to provide our guests with a positive experience and are pleased to know we met your expectations. Should you have any further feedback or require assistance, please do not hesitate to contact us directly. Thank you for choosing to stay with us.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Manager, Hotel Management
Hello Ana, We appreciate you staying with us and hope you had a pleasant visit overall. If there were any concerns during your stay, please feel free to contact us directly so we can address them accordingly. We value your feedback and strive to make every guest experience exceptional.
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello April,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another amazing stay.
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by Manager, Hotel Management
Hello Patricia,We are delighted to hear that you had a fantastic experience during your stay with us! We look forward to welcoming you back soon for another wonderful stay at our hotel.
