Ratings based on 487 Verified Reviews
1.9 Room cleanliness
2.3 Service & staff
2.0 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Roach infestation everywhere in the room in the towels. I actually left my luggage in the car. Because I did not want to put it on the sofa. It looked like it had been reclaimed from the side of the road after a storm.
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Darel! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
by A verified traveler from san franisco
Posted 6 Nov 2024
Chiggers. My body is covered in chiggers. Happy it wasnt bed bugs. But i literally gave over 100 chigger bites on my body from this motel. There was blood and long hairs on the bed. Gap in door. No safety latch on door. Leaking ac unit. Do not recommend
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Hi, Steven! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa
by A verified traveler
Posted 5 Nov 2024
The bathroom smelled like pee and it took forever for the ac to start cooling the room very limited tv options stains on covers
Comment from Hotel Management
12 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Kaylyn! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 1 Nov 2024
it was dirty. the ice bucket had been used for painting, so it had paint on the inside and outside. the towels had holes in them. the people at the front were very rude. the sink faucet was loose and moved when you turn the water on and off. I have noticed that establishments owned by Indians are all the same. I will not stay here again.
Comment from Hotel Management
5 Nov 2024 by Lisa, Hotel Management
We are sorry for the inconvenience, Christopher! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa
by A verified traveler
Posted 29 Oct 2024
They kept 25 of my deposit. For ashes being on the top cover . No burn marks , but ashes, in a smoking room.
Comment from Hotel Management
30 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We apologize for any inconvenience caused. Our team thoroughly inspects each room before check-out to ensure cleanliness and quality. In the case of ashes being found in the smoking room, the room is considered unclean and a cleaning fee is applicable.
If you believe there has been an error, we kindly request you to reach out to us at guestsupport.na@oyorooms.com with further details. We will be happy to assist you further.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 28 Oct 2024
The room was very basic. Mattress was uncomfortable and the pillows provided could barely be called a pillow. The tub was scary so i didnt even use it.
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests.
We appreciate your input regarding the room, mattress, pillows, and tub. We take your comments seriously and will address these concerns with the appropriate department to ensure improvements are made.
If you have any further questions or need assistance with anything else, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Thank you for choosing OYO Rooms. We hope to have the opportunity to serve you better in the future.
Best regards,
Team OYO
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Your satisfaction is of utmost importance to us. We kindly request you to provide more details regarding the issues you faced so that we can promptly address them. For further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Team OYO
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. We strive to provide a comfortable experience for all our guests, and we appreciate your understanding and cooperation in following the rules.
If there is anything specific that you would like to address or if you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team is here to assist you.
Warm regards,
Team OYO
by A verified traveler
Posted 14 Oct 2024
Dirty needs updating very badly!
Comment from Hotel Management
15 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience caused during your stay. Rest assured, we take cleanliness very seriously and we will look into the issue you have raised. We continuously strive to improve our services and your feedback will definitely help us in this process. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
