Ratings based on 2,269 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Very thin walls. Could hear every little noise outside
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 1 Oct 2024
Sleepiest great
by A verified traveler
Posted 30 Sep 2024
Had to kill three roaches within the first ten minutes of our stay
Overall dirty
by A verified traveler
Posted 30 Sep 2024
by A verified traveler
Posted 30 Sep 2024
I liked the location ,,, but only 1 ice machine was working, the elevators were dirty ,, my room the sink was stopped up and I reported it to the front desk however no one came to fix it during my stay ,,, also seen a roach in my room
by A verified traveler
Posted 29 Sep 2024
The bed was comfortable but the pillows weren’t! The room is dated and the bathroom has lots of mold on the ceiling. There were two cockroaches dead on the floor if the bathroom and easy to see!
by A verified traveler
Posted 28 Sep 2024
Unable to cancel due to an emergency, therefore the room was not used.
Comment from Hotel Management
1 Oct 2024 by Beachfront Palms Hotel Management, Hotel Management
Dear Gerardo,Thank you for your understanding during this challenging time. We sincerely apologize for the inconvenience you experienced regarding your cancellation. We recognize that emergencies can arise unexpectedly, and we appreciate your communication regarding the situation.If there's anything we can do to assist you or if you'd like to discuss your options for a future stay, please feel free to reach out to us. We hope to have the opportunity to welcome you under better circumstances in the future.Sincerely,Beachfront Palms Hotel Management
by A verified traveler
Posted 27 Sep 2024
Had come here for work. The room had no wash rags or hand towels. I had trashes piled up from dinner.
Positive, it was easy walk to couple places to eat and the beach.
Comment from Hotel Management
27 Sep 2024 by James Marx, GM, Hotel Management
Hi Kevin:I'm sorry we didn't make the grade this trip. The maids won't typically go to the room unless requested the first (2) days, and they go automatically on day (3). We ae always willing to do a full cleaning of the room when asked on off days. I have no excuse for the room not having enough small towels, but I will most certainly fix that problem. Thank you for bring this to my attention, and for staying with us at the Beachfront Palms Hotel!
by A verified traveler
Posted 27 Sep 2024
Starting to see wear n tear on the facility. Old elevator. None working Ice machine.
Comment from Hotel Management
27 Sep 2024 by James Marx, GM, Hotel Management
I am so sorry the elevator broke down during your stay. We have two elevators, and one had a part failure, that has since been fixed. Thank you for staying with us at the Beachfront Palms Hotel Galveston!
