Ratings based on 49 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
The staff were extremely helpful, especially Isharu and the door man.
by A verified traveler
Posted 14 Nov 2023
Comment from Hotel Management
4 Dec 2023 by The Bartizan, Hotel Management
Thank you of your kind review.
by A verified traveler
The place to stay in Galle
Posted 17 Jul 2023 on HotelsThe Bartizan is a very lowly hotel and we enjoyed our stay. The view over the ocean from our private balcony was amazing. The room well appointed and spacious.
Comment from Hotel Management
17 Jul 2023 by The Bartizan Management , Hotel Management
Dear Dan, Thank you for taking the time to share your wonderful review of your stay at The Bartizan in Galle. We're absolutely thrilled to hear that you found our hotel to be very lovely and that you had an enjoyable experience with us.The view over the ocean from your private balcony sounds truly breathtaking. We're delighted that you had the opportunity to take in the stunning vistas and that it added to the overall enjoyment of your stay. Galle's coastal scenery is truly mesmerizing, and we're glad you were able to experience it firsthand.It's also fantastic to hear that you found your room to be well-appointed and spacious. We understand the importance of comfort and convenience, and we strive to provide our guests with a relaxing and pleasant environment. Your positive feedback is greatly appreciated.We sincerely thank you for your kind words and for choosing The Bartizan as your accommodation in Galle. Should you have any further comments or suggestions, please feel free to reach out to us. We value your feedback as we continuously strive to improve our services.Once again, thank you for your review, and we look forward to welcoming you back for another memorable stay in the future.
by A verified traveler
I wish we could have stayed for longer
Posted 16 Apr 2022 on HotelsThe hotel was absolutely beautiful! It managed to balance a classic traditional feel with a clean modern aesthetic. The staff were also fantastic! Every request we had, they went above and beyond. They really made our stay exceptional!
Comment from Hotel Management
18 Apr 2022 by Management , Hotel Management
Dear guest,
We thank you for your kind comments from the bottom of our hearts. Our staff will truly appreciate it. We are also thrilled to hear that you found the aesthetics of the hotel appealing. We hope you return to stay with us next time you visit Galle Fort, Sri Lanka.
by A verified traveler
Posted 12 Apr 2022
Great place and location. Just many miscomms with the staff, asked for a late check out which they agreed then was asked to pay for it. But the staff do go above and beyond in every other way
Comment from Hotel Management
18 Apr 2022 by Management , Hotel Management
Dear guest,
Thank you for your review. Your kind comments regarding the staff is much appreciated. We are sorry about any miscommunication that happened regarding your late check-out request. Unfortunately, we can only provide late-checkouts based on availability. We can only guarantee late check-outs if you paid for it since we would then have to hold the room. We hope this clarifies it for any future customers. Thank you again and we hope you stay with us on your next visit to Sri Lanka.
by A verified traveler
Posted 27 Mar 2022
Excellent over all .
Comment from Hotel Management
18 Apr 2022 by Management , Hotel Management
Dear Guest,
Thank you for your review about our hotel. It is much appreciated. We are happy to hear you had an excellent stay and hope to see you again.
by A verified traveler
Terrible Experience with Staff and Owner
Posted 6 Mar 2022 on HotelsThis hotel left a terrible taste in my partner and I’d mouths. My partner acquired covid and they refused to give us a refund which is extremely distasteful no matter which way you look at it. The staff lacked empathy for our situation and kept telling us “don’t worry” when we were scrambling trying to figure out what to do. From what I could see their staff had no experience dealing with someone who is ill, and could not provide straight answers to what we should do. The owner is apparently a doctor, therefore you’d expect an above and beyond understanding of our circumstance but sadly we got the complete opposite. I rarely review places negatively and choose to give them the benefit of the doubt, but this hotel is a sad disgrace for a ‘hospitable’ place. On another note they are currently doing renovations which were very loud, cleanliness was not up to par and the property has definitely dated from the pictures.
Comment from Hotel Management
6 Mar 2022 by Owner, Hotel Management
Dear guest,
We are sorry about the situation you are facing with your partner testing positive. We do understand this must be a frustrating time for you.
As we have already communicated to you via email, that we have already processed a partial refund of your upgrade fee. Just to refresh your memory, you asked to change you dates of stay with us last minute before you arrived at the hotel and we promptly obliged without any change fees, you also stayed with us until 8pm of the day you left us. Our staff worked tirelessly for hours to help find a quarantine center for you and even spoke to your insurance company to make sure your next stay will be processed smoothly all the while offering you consoling words like "don't worry" and even gave a complimentary dinner before you left. It is truly unfortunate that efforts on our part to make you and your partner feel comfortable was not evident to you and we apologize for that. We sincerely hope your partner feels better and you are able to return home soon.
Thank you.
by A verified traveler
Posted 6 Feb 2022
The Bartizan was the most beautiful place to stay. The hotel is immaculately decorated, and fits right in with historical Galle. I was here for my last few days in Sri Lanka and the hotel kindly arranged my PCR test and were super helpful with the current covid situation. Nothing was ever too much trouble. Thank you for a wonderful stay and all the help.
Comment from Hotel Management
6 Feb 2022 by Owner , Hotel Management
Dear Nadia,
Thank you for the wonderful review. We are delighted to hear you enjoyed your stay with us. We hope you will stay with us again if your travels brings you back to Galle, Sri Lanka.
by A verified traveler
Posted 6 Jan 2022 on Hotels
had good time at the hotel..
Comment from Hotel Management
4 Feb 2022 by Owner, Hotel Management
Thank you for your kind feedback, we hope you will stay with us again.
by A verified traveler
Bartizan boutique
Posted 6 Jan 2022 on HotelsVery friendly and helpful staff, large comfortable room, great location, excellent breakfasts..
Comment from Hotel Management
4 Feb 2022 by Owner, Hotel Management
Thank you very much for your review. We especially appreciate the kind words mentioned about the staff. We hope you will come back to stay with us again.
