Ratings based on 7 Verified Reviews
5.0 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Great place for a weekend stay. The screened in porch was perfect in the evenings. Easy to find location and parking lot is level with the 2nd floor, so no stairs needed to access the condo.
by A verified traveler
Posted 31 Jul 2018 on Hotels
They supply coffee maker, but bring your own coffee or tea!
Comment from Hotel Management
2 Sep 2018 by Rosebud Rentals, Hotel Management
Thank you for your feedback. We will see about supplying the coffee for the unit.
Recommended
for Everyoneby A verified traveler
Peaceful
Posted 27 Mar 2018It was a very quite and peaceful area. Close to Main Street. I had issues with the internet, so I called and within 15 minutes (i forgot her name, sorry!) someone was at the door with a solution. She was very friendly and helpful. Although the internet still didn’t work it was the service and quick responses from the staff that made me love this place! Very nicely decorated, I felt as though I was at home here. The two fireplaces were a great touch. I will gladly stay here again very soon once the weather gets nicer. Highly recommend place to stay in Galena!
Comment from Hotel Management
3 Apr 2018 by Rosebud Rentals, Hotel Management
Thank you so much for your feedback and for staying with us. So sorry you had issues with the internet. We hopefully have that solved now. Hope to see you in the future.
Recommended
for Couplesby A verified traveler from Chicago, IL
Posted 19 Mar 2018 on Orbitz
Things to note:
- We were here in mid March. May be different in peak times.
- Property not owned by Eagle Ridge Resort. You can book spa services and eat in the restaurants, but can't access the shuttle or resort pool. You do have access to an outdoor pool w/in walking distance, and Galena Territories owners complex (indoor and outdoor pools, tennis courts, restaurants, etc.) that you also have access to is a 5 (ish) minute drive away.
- Very close to Eagle Ridge resort spa, restaurants, etc. All staff there were very friendly.
- This is outside of Galena. There's a (roughly) 10 minute drive to get into the city. You can take 20 most of the way, but still, roads are twisty, hilly, and very dark at night.
Negatives:
- Wifi VERY weak!
- Window treatments don't keep out much light. Bad for light sleepers.
- Towel rack bars fell out all the time.
- Unit access instructions misleading. Said "lock box" but it's really a code entry system - no key. Also, said type in code and turn left, but you need to turn right to unlock. To lock, you must type in the code and turn left.
Positives:
- Easy parking, but may change in peak seasons.
- Description says partial river view, but seems like full view from all windows. Maybe w/trees in bloom, view is partially blocked.
- Has both a 3 season room (w/fireplace) and an open porch.
- Lots of cooking equipment.
- Temp controls easy to operate and very responsive.
- Very clean and comfortable.
Would definitely recommend.
Comment from Hotel Management
12 Apr 2018 by Rosebud Rentals, Hotel Management
Thank you so much for staying with us and we appreciate your comments. We will get those certain items taken care of. Please come back and visit us again.
Recommended
for Everyoneby A verified traveler
Posted 4 Oct 2017
We showed up to the location, and the key lockbox didn't work at first. So I called the customer service number, there was some sort of malfunction with the customers key box. They were very understanding and gave us the employee lock box so we could enter before I even asked for it. Thanks for that.
by Cory
Posted 12 Aug 2017 on Hotels
Very clean and comfortable. No complaints
Recommended
for Everyoneby A verified traveler from chicagi il
Pure peace and quiet
Posted 19 Jul 2017Great place everything was perfect would definitely stay again.
Comment from Hotel Management
23 Jul 2017 by Rosebud Rentals, Hotel Management
Glad to hear you had a great time! We look forward to hearing from you in the future!!
THANKS AGAIN!
