Ratings based on 781 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 19 Oct 2024
by A verified traveler
Posted 6 Oct 2024
I am trying to keep in mind that most people who are in the hotel likely live there and are not just visiting for the weekend like my bf and I were for our trip...but the upstairs unit was loud, woke us up at 4:30am on Saturday and 3am on Sunday due to loud footsteps that seemed to be going in circles. You could also hear their shower/toilet running. People seemed to run down the halls. The toilet in our unit seemed like it was not completely stable, when you sit down and then get up it would shift and bang into the wall. The sink had some sort of marker stains or something. Ceiling above our shower had obvious signs of water damage. The grab and go breakfast, while grateful to have it and again trying to remember a good amount of people live there and probably make their own food, it was kind of lackluster. The muffins were quite small, the coffee was very bland and gross honestly. But it was fine for just a small snack before I headed out. The surrounding area was good, had lots of food variety nearby.
Comment from Hotel Management
7 Oct 2024 by Hotel Management , Hotel Management
Dear Callen, Thank you for your feedback. We're pleased to hear you enjoyed the surrounding area and appreciate your understanding of the extended-stay environment. We apologize for the noise disturbances and any maintenance issues you experienced in your unit, as well as the quality of the grab-and-go breakfast. Your comments are valuable, and we will address them with our team to enhance our guest experience. We hope to welcome you back for a more restful stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 4 Sep 2024
by A verified traveler from Maplewood
Posted 23 Jul 2024
On a positive note, the hotel staff was pleasant, the beds were comfortable, and the location was good/quiet. However, the overall vibe was generally just sad. The rooms looked like a lot of corners had been cut when it came to repairs. For example, the room door didn’t fully close, and had an odd rubber pad around the doorframe as a fix of some sort. There were also a lot of dents in the door. The sink water was consistently grey. The bathroom was full of very obvious holes that had been patched over and painted with different colored paint. There was uneven and excessive grouting around the countertop (to hold it all in place?). The shower itself didn’t really function well (the faucet was very dated - and there wasn’t a good supply of hot water). The “free breakfast” was a couple of nutrigrain bars and muffins, and some oatmeal packs. Didn’t feel unsafe, but had a sense it was used mainly for transitional housing. I’m not generally picky when I travel, but I wouldn’t book here again.
Comment from Hotel Management
23 Jul 2024 by Hotel Management , Hotel Management
Dear Robin, Thank you for taking the time to share your feedback. We are pleased that our staff, beds, and location met your expectations. However, we regret that the condition of your room and the breakfast offerings did not. Your comments are invaluable, and we are addressing the maintenance and improvement issues you’ve highlighted. We are committed to enhancing our facilities and services and hope you might consider giving us another opportunity in the future.Sincerely,Hotel Management
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler from Stockbridge
Posted 14 Jul 2024
Tye property needs an upgrade and so are the furnitures. It smells bad and there are 2 different properties. Good forcone night. Also toilet paper is given out when you ask fir it as well as towels. Breakfast is grab and go. Close to walking and lots of food places.
Comment from Hotel Management
15 Jul 2024 by Hotel Management , Hotel Management
Dear Veron, Thank you for your feedback. We apologize for any inconvenience caused by the condition of our property and furnishings. We continuously work to improve our facilities and amenities to serve our guests better. Your comments regarding the smell have been noted, and we are taking steps to address this issue. We appreciate your positive remarks about our convenient location and nearby dining options. Should you choose to stay with us again, we hope to provide you with an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 26 Jun 2024 on Hotels
by A verified traveler
Posted 22 Jun 2024
Thanks
Comment from Hotel Management
24 Jun 2024 by Hotel management, Hotel Management
Dear GRACE, Thank you for your feedback. We appreciate your thoughts and are pleased to know you had a positive experience. If you have any further comments or suggestions, please feel free to reach out.We look forward to welcoming you back on your next visit.Sincerely,Hotel Management
