Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
The property was clean and very well maintain. The property was quiet and staff was very nice.
Comment from Hotel Management
25 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for your review! We're pleased you enjoyed your stay with us.
by A verified traveler
Posted 22 Sep 2024
Friendly staff clean near the conference at free chapel church
Comment from Hotel Management
23 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you so much for your kind words and the perfect rating! We’re thrilled to hear that you enjoyed your stay and found our staff friendly and the accommodations clean. It's also great to know that our location was convenient for your visit to Free Chapel Church.We look forward to welcoming you back the next time you're in town!
by A verified traveler
Posted 22 Sep 2024
The room was outdated & it smelled
Comment from Hotel Management
23 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay. It’s disappointing to hear that the room did not meet your expectations and that there was an odor issue.We take all guest concerns seriously, and we will be addressing these matters with our housekeeping and maintenance teams to ensure improvements are made. Your comfort is our priority, and we regret falling short during your visit.We hope you’ll give us another opportunity in the future to provide you with a much better experience.
by A verified traveler
Posted 22 Sep 2024
**Hotel Review: 3 Stars**
I recently stayed at this hotel and gave it a 3-star review primarily due to cleanliness issues. Unfortunately, our room had stained sheets, towels, and a dirty tub, which detracted from our overall experience.
The breakfast setup was also disappointing, as it was behind a counter and offered very limited options.
On a positive note, the staff were friendly and accommodating, which made our stay more pleasant. With improvements in cleanliness and breakfast offerings, this hotel could greatly enhance the guest experience.
Comment from Hotel Management
23 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for taking the time to share your feedback with us. While we're glad to hear that our staff's friendliness and accommodation made your stay more pleasant, we sincerely apologize for the cleanliness issues and the disappointing breakfast setup you encountered. This is certainly not the standard we aim to provide, and we will be addressing these concerns with our housekeeping and management teams to ensure improvements are made.Regarding breakfast, we do offer a complimentary pastry-based continental breakfast, which is listed as such, but we understand that it may not have met your expectations. We appreciate your suggestions and will take them into consideration as we work to enhance the guest experience.Your feedback is valuable, and we hope you'll give us another opportunity to exceed your expectations during a future stay.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Guest Relations , Hotel Management
Thank you for your feedback! We look forward to having you at our lodge in the future,
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Guest Relations , Hotel Management
Thank you for your feedback. We are glad that you enjoyed your stay at our lodge and hope to have you back at our hotel in the future.
by A verified traveler
Posted 12 Sep 2024
Excellent price for the quality.
Comment from Hotel Management
12 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for taking the time to review our hotel, Mrs. Vanneman. We always appreciate your business.
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for taking the time to review our property. We appreciate you staying with us.
by A verified traveler
Posted 9 Sep 2024
Huge bed, comfortable
Comment from Hotel Management
10 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for your great review! we hope to see you again soon :)
by A verified traveler
Posted 9 Sep 2024
I work in this area, and bring my meals for thw time i stay, during first day there, the cleaning services unplugged my fridge, and when i got to my room that night all my meals for weekend were spoiled! I told the front desk, and she literally said "ok" like had no reponse. Gee thanks. 4 days of food in the bin and no apology or anything. So yeah, glad it wasnt anything important, like life saving insulin.
Comment from Hotel Management
10 Sep 2024 by The Guest Lodge Team, Hotel Management
Thank you for your review. We do apologize for inconvenience and we're very glad it wasn't insulin. We will address this issue with our staff. We hope your next stay with us will be pleasant and worry free :)
