Ratings based on 975 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Staff trying to break into rooms at 10 pm waking people up. Staff not friendly at all. Breakfast is a muffin.
Comment from Hotel Management
30 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Heather! We sincerely apologize for the disturbances you experienced during your stay, particularly with the staff entering rooms late at night. This behavior is unacceptable and does not reflect our commitment to guest comfort and privacy. Additionally, we appreciate your feedback regarding the breakfast options. We will review our offerings to ensure a more satisfying experience for our guests. Thank you for your input, and we hope to improve your experience on your next visit.
by A verified traveler
Posted 26 Oct 2024
The breakfast didn’t provide adequate selections. The ac vents were moldy. The hallways had a strong smell of cigarettes and odors.
Comment from Hotel Management
27 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ayerin! Thank you for your feedback regarding your recent stay. We appreciate your comments about the breakfast selection and the cleanliness of the AC vents, as well as the odors in the hallways. We take such concerns seriously and will address them with our team to ensure improvements are made. Your input is valuable in helping us enhance our guests' experience. We hope to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
26 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Celesta! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Demetrio! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 17 Oct 2024
The curtains had a large amount of blood on them. The dehumidifier had not been emptied and it was full of mold. The air filter in the A/C unit looked like it had never been changed.
Comment from Hotel Management
18 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tommmy! Thank you for bringing these alarming issues to our attention. We sincerely apologize for the unacceptable conditions you encountered, especially regarding the cleanliness and maintenance of your room. The presence of blood-stained curtains and a neglected dehumidifier and air filter are deeply concerning, and we will immediately escalate this to our housekeeping and maintenance teams for investigation and rectification.Your comfort and safety are our top priorities, and we deeply regret that your experience fell far below our usual standards. We will take the necessary actions to ensure these issues are resolved and to prevent future occurrences. Thank you for your feedback.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Thomas! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024
It was clean and comfortable. The ac system worked way better than the first place I stayed. Our stay was due to bereavement and when we called the staff would not offer any discounts and offered no condolences. Room was on the 3rd floor so the lack of elevator was challenging. Sound traveled very easily but there weren’t a lot of people. Even though it is a smoke free place the first night 2-3am the room filled with cigarette and pot smoke from the restroom vent. The complimentary breakfast food was awful the juice and coffee were the only good thing.There was a huge fight that broke out with the staff the day we checked out. The fight went inside, outside and back inside again so it was a bit scary especially since I had a young child with me.
Comment from Hotel Management
1 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Sara! Thank you for sharing your feedback regarding your recent stay. We are glad to hear that you found your room clean and comfortable and that the AC system met your expectations. However, we sincerely apologize for the challenges you faced during this difficult time, including the lack of support from our staff and the noise disturbances.We take all guest concerns seriously and will address the issues you mentioned regarding the smoke in the room and the complimentary breakfast quality with our team. Additionally, your comments about the altercation will be investigated to ensure a safe environment for all guests. We appreciate your input and hope you might consider giving us another opportunity to serve you better in the future.
by A verified traveler from Fairfax
Posted 1 Oct 2024
Prob the best deal in Gainesville…,
Comment from Hotel Management
1 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Michael! Thank you for your wonderful review! We are thrilled to hear that you found our hotel to be the best deal in Gainesville. Our team strives to provide excellent value and service to our guests, and your positive feedback is greatly appreciated. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 24 Sep 2024
I stayed for four nights and requested the hotel staff to change the bedsheets after two nights. Even after repeated requests they failed to do so, after the third night even the flat sheet was removed. Slept only on the fitted sheet for the fourth night, to our horror the sheet that is placed between the blanket and bed sheet was also not there. Breakfast is very average (no eggs or milk).
Comment from Hotel Management
25 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mohammad! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding the bed linen service during your stay. This does not reflect the standard we aim to provide, and we will ensure this matter is addressed with the housekeeping team to prevent future occurrences. Your feedback on the breakfast selection is also noted, and we will explore ways to improve the offerings for a better experience. We appreciate your insights and hope to provide you with a more pleasant stay in the future.
by A verified traveler
Posted 23 Sep 2024
Property was a little dated and could use a facelift. Nice quiet neighborhood. Didn’t look for any restaurants in the neighborhood.
Comment from Hotel Management
24 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Terrance! Thank you for your feedback! We're glad you enjoyed the quiet neighborhood during your stay. We appreciate your comments about the property and will consider them as we plan future updates.We hope to welcome you back for an even better experience in the future!
