Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
Pool and pool area needs to be updated.
Comment from Hotel Management
24 Sep 2024 by Sabrina Lehman, Hotel Management
Thank you for your valuable feedback! We're always looking for ways to improve our guest experience, and we appreciate your comments regarding the pool and pool area. We’ll take this into consideration as we plan future updates to ensure an even better stay for all of our guests. We hope to welcome you back soon!
by A verified traveler from Roswell
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Laura, Hotel Management
Dear Pamela,Thank you for staying with us! We are delighted to hear that you had an amazing experience. Your positive feedback is truly appreciated and motivates us to continue delivering great service.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Laura, Hotel Management
Dear Julio Cesar,Thank you so much for choosing to stay with us. We are delighted to hear that you enjoyed your visit and that your stay was pleasant. Your satisfaction is our top priority, and it means a lot to us to know we were able to provide you with a great experience.We look forward to welcoming you back in the future!
by A verified traveler from St Johns
Posted 6 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Laura, Hotel Management
Dear Patricia,Thank you so much for choosing to stay with us. We are delighted to hear that you enjoyed your visit and that your stay was pleasant. Your satisfaction is our top priority, and it means a lot to us to know we were able to provide you with a great experience.We look forward to welcoming you back in the future!
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Laura, Hotel Management
Dear Melissa,Thank you so much for choosing to stay with us. We are delighted to hear that you enjoyed your visit and that your stay was pleasant. Your satisfaction is our top priority, and it means a lot to us to know we were able to provide you with a great experience.We look forward to welcoming you back in the future!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Sabrina Lehman, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Gainesville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Gainesville and we hope you choose to create more memories with us whenever your travels bring you back to Gainesville.
by A verified traveler
Posted 1 Sep 2024
Great looking property.
Comment from Hotel Management
3 Sep 2024 by Sabrina Lehman, Hotel Management
We are delighted to have been your chosen hotel during your recent stay in Gainesville. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the SpringHill Suites Gainesville and we hope you choose to create more memories with us whenever your travels bring you back to Gainesville.
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Sabrina Lehman, Hotel Management
Thank you for staying at the SpringHill Suites Gainesville and we hope you choose to create more memories with us whenever your travels bring you back to Gainesville.
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Sabrina Lehman, Hotel Management
Thank you for your feedback. I’m sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.Thank you for staying with us, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 16 Aug 2024
The breakfast is pretty good, and the desk in the room is excellent for study and working! It is better to provide more trash bags next time.
Comment from Hotel Management
26 Aug 2024 by Sabrina Lehman, Hotel Management
Thank you for sharing your feedback! I’m glad to hear that you enjoyed our breakfast and found the desk in your room ideal for studying and working. Your comfort is important to us, and I appreciate your suggestion about providing more trash bags. We’ll certainly keep that in mind to improve our service for your next stay.We look forward to welcoming you back and making your next visit even better!
