Ratings based on 984 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The door handle only operated by pull up, not down, making it difficult with luggage.
The shower curtain was mildewed and the smell was terrible
There was a high-pitched whine in the bathroom that was horrible, but with the door closed, was tolerable in the room.
I took my shoes off upon entry, but the bath mat ended up visibly dirty from the dirt on the floors.
The “breakfast” was extremely limited and there wasn’t even any pepper out, much less hot sauce or salsa.
The “business nook” computer didn’t work
The laundry didn’t work.
I won’t be staying here again.
Comment from Hotel Management
21 Nov 2024 by ES, Hotel Management
Thank you for your feedback. We apologize for the inconvenience you experienced with the door handle and shower curtain. We've noted your comments about the high-pitched noise, cleanliness of the floors, and limited breakfast options, and we'll address these issues with our team to ensure they're improving. We are sorry to hear about the difficulties with the business nook computer. The laundry facility is equipped with a brand-new washer and dryer completely functional. Your experience is important to us, and we appreciate your input as it helps us enhance our services for future guests.
by A verified traveler
Posted 5 Nov 2024
Noisy traffic-nice bed
Comment from Hotel Management
7 Nov 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear your concern with the traffic noise. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 3 Nov 2024
The beds were comfortable and the room was fairly clean. The choices for breakfast were few, they didn't have butter for the waffles, the beverages (2) were room temperature. At 8am there was only 2 pieces of sausage left and no one to be found to replenish the very few choices of food. When someone was asked about the sausage they were very rude. The refrigerator in our room made a loud noise every time the compressor kicked on. You can tell they are trying to update the rooms but, whoever is doing the work is doing a sorry job. Asked for more towels and rags and was told I had to turn the dirty ones in first to receive clean ones. I travel a lot and have never heard of such. First & LAST time at this property
Comment from Hotel Management
3 Nov 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. It is always a pleasure to receive positive feedback.I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 28 Oct 2024
by A verified traveler
Posted 27 Oct 2024
Tv reception was terrible. Carpet in room was filthy. Breakfast was disgusting. One elevator was broken, the other elevator did not give two people time to get on or off before the doors closed. The only good thing was the price.
Comment from Hotel Management
27 Oct 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler from Wesley Chapel
Posted 22 Oct 2024
First room was very dirty and it seemed someone was smoking prior to our arrival. Few cockroaches in the bathroom areas . Not a functional bulb light.A new room was requested and everything came back to life.
Comment from Hotel Management
23 Oct 2024 by ES, Hotel Management
We sincerely apologize for the initial issues you experienced, including cleanliness and maintenance concerns. We're glad to hear that your new room met your expectations. Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
20 Oct 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
by A verified traveler
Posted 18 Oct 2024
Very nice
Comment from Hotel Management
19 Oct 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.
by A verified traveler
Posted 16 Oct 2024
The place was made out to look very nice but it was very ran down and nasty
Comment from Hotel Management
16 Oct 2024 by K Kotak, Hotel Management
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Gainesville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, it's difficult to hear the not-so-good stuff, we appreciate you sharing your experience so that we can improve moving forward. Should you decide to stay with us again please reach out so we can ensure we take great care of you.
