Ratings based on 458 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Management, Hotel Management
Thank you for rating your recent experience, Edna. Please know we are dedicated to working hard and making improvements and I do hope that you will grant us another chance to provide you with a superior stay in the future.
by A verified traveler
Posted 15 Nov 2024
Clean, great location, good staff
Comment from Hotel Management
16 Nov 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay and that our staff served you well, Stacy. Thank you for this positive feedback and we hope that you will visit us again soon!
by A verified traveler from Jerusalem
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed your stay with us, Alin. Thank you for this 5-star review and we hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
Sucks
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback with us, Jason. Please know that we remain dedicated to providing an exceptional stay for our guests and I do hope that you will choose us again the next time you visit Gainesville.
by A verified traveler
Posted 10 Nov 2024
Great customer service and clean property
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay in a nicely cleaned room and that our staff was welcoming and helpful. I hope that you will come back and visit us again soon!
by A verified traveler
Posted 3 Nov 2024
Dirty floors...my feet were black walking around
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Thank you for letting us know about this problem and please know we will address this with our team and deep clean the floors. I do hope you will grant us an opportunity to improve and provide you with a superior stay next time, Micheael.
by A verified traveler
Posted 27 Oct 2024
Absolutely terrible, dirty AC was so noisy room had a terrible odor and left a bad taste in your mouth . The last straw was having to walk past the drunks sat on the walkway out side the room. God knows what it would be like after dark. We could not stay there and left
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
I am saddened to know your stay with us was disappointing, Paul. Our maintenance staff will make repairs to the a/c unit so it runs quietly and our housekeeping staff will deodorize the room. Thank you for letting us know about these issues so that we can address them, and know that if there are problematic or disruptive guests that our staff is prepared to address this promptly. I hope you will consider giving us another chance to provide you with a superior stay in the future.
by A verified traveler
Posted 26 Oct 2024
The walls, light switches, and counters were dirty, like they hadn't been cleaned in a long time. Brown splattered stains like mud or something. The floors looked like they'd been mopped then walked on by someone with muddy boots. The shower had rust and grout problems. The towels and linens seemed clean, though.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Please accept our sincere apologies for providing a room that had not been properly cleaned and dusted. I will share your feedback with our housekeeping team so they can make improvements as it is always our goal to provide an exceptional stay for our guests. I hope that you will grant us another chance to better serve you in the future.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay with us, Beth. Thank you for this 5-star rating and we hope that you will come visit us again soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Thank you for rating your recent stay with us, Ron. Please know our staff is dedicated to working hard and improving. We hope that you will come visit us again for a superior stay in the future.
