Ratings based on 973 Verified Reviews
2.8 Room cleanliness
3.6 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
As expected for a motel. Appreciate parking lot was well lit
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Amy, We are glad to hear that you found our parking lot well lit during your stay. Your feedback helps us ensure all our guests have a comfortable experience. If you have any additional comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler from Miami
Posted 18 Nov 2024
Convenient although just for sleeping
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Luis,We appreciate your feedback and are glad to hear you found our hotel convenient for your stay. We strive to provide a comfortable experience for all our guests. Should you have any further comments or suggestions, please feel free to reach out to our management team. Your input is valuable to us as we continue to improve our services.
by A verified traveler
Posted 18 Nov 2024
Poor at best. Staff does the best with what they have
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Faith, We appreciate your feedback and are glad to hear that our staff made an effort to assist you during your stay. If there are specific areas where we can improve, please feel free to reach out to our management team directly. Your comments are valuable to us as we strive to enhance our guests' experiences.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Isabel,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Oct 2024
There was mold throughout the room: on the walls, ceilings and bathroom. There was a gap at the bottom of the door into the room where light came through the opening and no telling what else..The chairs, desk,bedside tables were worn and unclean. The carpet and curtains were old and frayed. I believe it was the worst place I have ever stayed.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Steven,We appreciate you sharing your experience. Guest feedback is important to us, and we will address your concerns with the relevant departments accordingly. Our maintenance team will perform a thorough inspection to ensure the high standards we strive for are being met. Thank you for bringing this to our attention.
by A verified traveler from Discovery Bay
Posted 29 Oct 2024
Price is about the only solid positive here. Room was musty, and the thermostat didn’t control the temperature in the room accurately at all.
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Joseph, We're grateful for your feedback, highlighting our competitive pricing. We regret to hear about the challenges with the room's condition and thermostat accuracy. Your comments will be shared with our team for review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Oct 2024
This property is run down. There are people smoking weed everywhere with windows open and the smell coming out the rooms. The room smelled like mildew and weed. There are roaches in the room. The towels are dirty and there was hair on my sheets.
When checking in I was misinformed about the location of my room. This property is right across the street from a parole office, so wandering aimlessly outside is not ideal. The front desk staff do not communicate well or limit their communication to the bare minimum of information. I wouldn’t recommend this place as an option for a comfortable stay. If this is the only option available and you have no other choice, then you know what to prepare for from staff and accommodations.
Comment from Hotel Management
28 Oct 2024 by Manager, Hotel Management
Hello TIAH,We're disheartened to hear about your experience and appreciate your feedback. Please know that we take all comments seriously and will address the concerns you've raised with our team. We strive to provide all guests with a pleasant stay and we apologize if we fell short in meeting your expectations. Your insights will help us improve our services for future visitors.
by A verified traveler
Posted 24 Oct 2024
Easily grossest hotel I have ever stayed in. Room was dingy with lights coming out of the walls….bathroom was horrendous and I had to fix the running toilet when we arrived. Booked 2 queen beds that were not queens, had to sleep in opposite bed from my girl friend because no way could two adults fit in what I assume were xl twin beds. Had a great weekend at the game but awful experience with hotel would never stay again.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Megan, We are disappointed to hear about your experience and apologize for any inconvenience. We value all feedback and will share your comments with our team for improvement. Your comfort is important to us and we encourage guests to reach out to management directly to address any concerns during their stay. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.
by A verified traveler from Hollywood
Posted 24 Oct 2024
The rooms and the buildings need to be upgraded to make them look more modern and clean. The rug in our bedroom had a whole and the bath tub was stained.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Olga, We appreciate your feedback and apologize for the issues you encountered. Your comments will be shared with the relevant departments for their review. The hotel constantly strives to improve our facilities and services to enhance our guests' experience.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello David,We are thrilled to hear that you had a wonderful stay with us! Please do not hesitate to contact us if you have any further comments or if there is anything else we can assist you with.
