Ratings based on 988 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Everything was great and clean except the stairways had poop and urine and I was pissed to see a huge roach in my room. I had to literally inspect all my belongings throughly each suit case, at a time to make I didn’t bring any roaches home.
by A verified traveler
Posted 16 Nov 2024
The staff was friendly. But, I found bugs in my bed, the toilet was dirty, and the keys didn’t work in the door.
Comment from Hotel Management
19 Nov 2024 by Customer Care Team, Hotel Management
Dear Lee, we sincerely apologize for the issues you encountered during your stay. What you’ve described is completely unacceptable, and we deeply regret that your experience was not up to our usual standards. Cleanliness and guest comfort are our top priorities, and we will address the concerns regarding the bugs, the dirty toilet, and the door key immediately. Your feedback is very important to us, and we will take steps to ensure these problems are resolved. We hope you will consider giving us another opportunity to provide you with a much-improved experience.Best Regards,Customer Care Team
by A verified traveler
Posted 12 Nov 2024
We had issues with room 210.it was filthy,Carpet had food on floor it smelled so bad.TV was maybe 32 inchs.over all bad .So we went back down and talk to the desk lady and she was so apologetic and nice and gave us room 216 way better. Larger TV carpet cleaner and not bad at all.we went and bought air fresheners and a smelly candle and wa la a nice room . Needed smoke detecters .But the metel sink made us feel safer with the candle.over all the staff was nice.Hot tub mad a loud niose but clean.the pool nice.Breakfast was good for on the road staff cook was nice.Thank you all.
Comment from Hotel Management
14 Nov 2024 by Customer Care Team, Hotel Management
Dear Esmeralda, thank you for sharing your feedback. We're so sorry to hear about your initial experience in room 210, but we're glad our staff was able to resolve the issue quickly and that room 216 met your expectations. We appreciate your understanding and are glad to hear you enjoyed the pool, hot tub, and breakfast. We'll certainly take note of your suggestion regarding the smoke detectors for future improvements. Thank you again for your kind words about our team! We hope to welcome you back for an even better stay next time.Best Regards,Customer Care Team
by A verified traveler
Posted 11 Nov 2024
Whatever we asked for ,or needed done was done promptly.
What i didnt like was breakfast was the same everyday. No orange juice.
Comment from Hotel Management
13 Nov 2024 by Customer Care Team, Hotel Management
Dear Sharon, thank you for your feedback! We're glad to hear that our team was prompt and helpful in fulfilling your needs. However, we apologize for the lack of variety in the breakfast offerings and the absence of orange juice. We'll certainly look into improving the breakfast experience for future stays. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 7 Nov 2024
Needed a last minute hotel and was happy with our stay/would stay there again!
Comment from Hotel Management
12 Nov 2024 by Customer Care Team, Hotel Management
Dear Tara, thank you for your review! We're so glad we could accommodate you last minute and that you had a positive experience. We look forward to welcoming you back in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 4 Nov 2024
Close to casino
Comment from Hotel Management
5 Nov 2024 by Customer Care Team, Hotel Management
Dear Don, thank you for your feedback! We're glad you found our location convenient, especially being close to the casino. If you have any other comments or suggestions about your stay, please feel free to share. We hope to welcome you back soon!Best Regards,Customer Care Team
by A verified traveler
Posted 29 Oct 2024
My husband and I stayed there before and I thought my reservation was at a nicer hotel (by looking at pictures). Check-in both times have been with a mom and baby. Mom and dad (? not sure) are not friendly at all and made me feel like we were a bother. We stayed because we were exhausted and it was too late to cancel reservation.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear GLORIA, thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your check-in. It's disappointing to hear that our staff did not meet your expectations and made you feel unwelcome. Your comfort and satisfaction are very important to us, and we will address your concerns with our team to ensure a warmer welcome for all guests. We appreciate your understanding and hope that you will consider giving us another chance in the future for a more positive experience.Best Regards,Customer Care Team
by A verified traveler
Posted 28 Oct 2024
The location was easy to get to and very clean.
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear ROSA, thank you for your feedback! We're delighted to hear that you found our location convenient and that everything was clean during your stay. We strive to provide a welcoming environment for all our guests, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Customer Care Team, Hotel Management
Dear Edita, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team
by A verified traveler
Posted 14 Oct 2024
Lobby and check in was good breakfast was good. Rooms horrible dirty. Bathroom was not clean toilet seat had urine stains bathtub was dirty.
Comment from Hotel Management
15 Oct 2024 by Guest Experience Team, Hotel Management
Dear Cristina, we appreciate your feedback regarding your recent stay. While we’re glad to hear you enjoyed the lobby, check-in process, and breakfast, we sincerely apologize for the cleanliness issues you encountered in your room and bathroom. This is not the standard we strive for, and we will address this with our housekeeping team to ensure such oversights do not happen again. Please consider giving us another chance to provide you with a better experience in the future. Your satisfaction is important to us, and we appreciate your input.Best Regards,Customer Care Team
