Ratings based on 971 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The building and rooms need alot of work repairing things. For example, our bathroom faucet barely had any water coming out, the room curtain was wrinkled and torn, the air/ heat equipment was too noisy to use, we went down for breakfast and barely any food was available, the drink vending machine didn't work. On the other hand the staff were excellent trying to make up for all the problems. When our taxi didn't show up, the hotel manager made a phone call and got us an Uber ride quickly.
Comment from Hotel Management
26 Nov 2024 by Eric, Hotel Management
Dear Tina, thank you for highlighting the excellent service form our staff, and we are truly sorry to hear that your room did not meet your cleanliness standards. We take cleanliness very seriously and have addressed this issue directly with our housekeeping team to ensure improvements are made immediately. We would love the opportunity to welcome you back for a more positive experience where you can fully enjoy the great hospitality our staff provides.Baymont Inn Gainesville
by A verified traveler
Posted 23 Nov 2024
Staff was super rude, only one or two staff mende
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 17 Nov 2024
My reservation was cancelled the day before my arrival due to renovations. Totally unacceptable. Will not use Expedia for future reservations based on this experience.
by A verified traveler
Posted 9 Nov 2024
I didn’t like anything about this property. We will never stay here again.
by A verified traveler
Posted 9 Nov 2024
It was noisy, bugs were in the rooms and sketchy people in the hotel rooms
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Eric, Hotel Management
Thank you Mr. Paul for your review, we’re so glad to hear that you enjoyed your stay and found our staff helpful.It’s always great when we can help guests make the most of their time with us – whether it be recommending a restaurant or showing them how to get around town! I’ll let Ruth and Eric know that you appreciated her assistance and she will be thrilled.
by A verified traveler
Posted 4 Nov 2024
This hotel was beyond dirty and old Looks like it hasnt been cleaned and years !!!
by A verified traveler
Posted 2 Nov 2024
Disaster , first thing they gave me the key to a used room with the trash on it , after I went back to the front desk they gave me another room not clean at all , restroom doom doesn’t close dirty walls , cups not on plastic , just go away look for something different
by A verified traveler
Posted 2 Nov 2024
The room had roaches. Broken flooring all down the hall. We paid for 5 nights and only stayed 1. The lady on duty the next morning said she couldn’t refund my money only the general manager. Still trying to reach him.
